Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Solutions and Client Relations Expert

Welcome to blithequark: WhereCareer Aspirations Meet Endless Possibilities Imagine a workplace where your professional growth and personal fulfillment are equally valued, and where every day presents an opportunity to explore new horizons. At blithequark, we invite you to embark on a journey that will not only elevate your career but also enrich your life. As a member of our vibrant team, you'll discover a world of possibilities, both within our organization and beyond. Our commitment to fostering an inclusive, diverse, and dynamic environment ensures that every individual can thrive and become the best version of themselves.About theRole: Government and Corporate Affairs Customer Service SpecialistThis exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at blithequark. As a Government and Corporate Affairs Customer Service Specialist, you will play a pivotal role in promoting air travel on blithequark, ensuring that our customers receive exceptional service and support. Your expertise will be crucial in resolving customer inquiries, managing travel arrangements, and communicating effectively with clients to provide mutually beneficial solutions.Key Responsibilities: Promote and sell air travel on blithequark, highlighting the benefits and unique experiences we offer to our valued customers. Prepare detailed itineraries, compute fares, issue refunds, and prepare and issue tickets, ensuring accuracy and efficiency in all transactions. Respond to customer inquiries regarding general travel information, providing clear and concise answers to facilitate informed decision-making. Resolve customer problems in a professional and courteous manner, aiming for mutually beneficial outcomes that enhance customer satisfaction and loyalty.Communicate effectively with customers over the phone, addressing concerns, advising on flight cancellations or delays, and keeping them informed about new rules, policies, and procedures that may affect their travel plans. Qualifications for Success To excel in this role, you will need a combination of education, experience, and skills that align with our high standards of customer service and professional excellence. MinimumQualifications: A Bachelor's degree in a relevant field or equivalent experience/training, demonstrating your foundation in customer service, communications, or a related discipline.PreferredQualifications: Previous experience in customer service, preferably in the aviation or travel industry, where you have developed a deep understanding of customer needs and preferences. Familiarity with Native SABRE or similar systems, showcasing your ability to adapt to and master new technologies. Essential Skills and Competencies: Excellent leadership, organizational, and customer contact skills, enabling you to manage multiple tasks, prioritize effectively, and build strong relationships with customers and colleagues alike.Ability to demonstrate resourcefulness and creativity in resolving immediate problems, thinking critically and outside the box to find innovative solutions. High level of initiative, good judgment, and dependability, ensuring that you are proactive, responsible, and committed to delivering exceptional results. Satisfactory attendance record, reflecting your reliability and dedication to your role and the team. Career Growth and Learning Benefits At blithequark, we are committed to the continuous growth and development of our team members.As a Government and Corporate Affairs Customer Service Specialist, you will have access to a range of training programs, workshops, and mentorship opportunities designed to enhance your skills, expand your knowledge, and propel your career forward. Whether you aspire to leadership roles or specialize in specific areas of customer service, we provide the support and resources necessary to achieve your professional goals. Work Environment and Company Culture blithequark prides itself on fostering an inclusive and diverse work environment that values the unique perspectives and contributions of every team member.Our culture is built on the principles of respect, empathy, and open communication, ensuring that everyone feels valued, supported, and empowered to succeed. With over 20 Employee Business Resource Groups, we celebrate our differences and promote a sense of belonging, connection, and community among our team members. Compensation, Perks, and Benefits As a valued member of the blithequark team, you will enjoy a comprehensive package of benefits, perks, and rewards that recognize your hard work and dedication.This includes: Travel perks that allow you, your family, and friends to explore over 365 destinations on more than 6,800 daily flights across our global network. Competitive health benefits, starting from day one, to support your well-being and that of your loved ones. Wellness programs tailored to help you achieve your personal and professional goals, promoting a healthy work-life balance. A 401(k) program available upon hire, with employer contributions after one year, to secure your financial future.Conclusion: Join the blithequark Family Today If you are passionate about delivering exceptional customer service, thrive in fast-paced environments, and are eager to grow with a dynamic and inclusive organization, we invite you to apply for the Government and Corporate Affairs Customer Service Specialist role at blithequark. As part of our team, you will not only find a rewarding career but also become part of a community that values diversity, promotes excellence, and celebrates the success of every individual.Take the first step towards an extraordinary journey with blithequark and discover a world of possibilities waiting for you.