Experienced Full Stack Utility Account Representative Trainee – Customer Care Division at blithequark

Are you ready to embark on an exciting journey with a dynamic team that makes a difference in the lives of your community? Do you thrive in a bustling environment and enjoy working in the heart of the city? blithequark's Customer Care Division is seeking multiple temporary Contact Center Representatives (Utility Account Representative Trainees) to join our Joint Utility Contact Center. As a Utility Account Representative Trainee, you will be the first point of contact for many blithequark customers and play a vital role in answering and resolving billing-related questions and issues related to water, sewer, drainage, solid waste, and electric services. You will have the opportunity to work in a fun, team-oriented environment that relies on individual excellence with a focus on high-volume customer service. About blithequark blithequark is a community-centered utility that delivers vital services to residents and businesses, including drinking water, drainage and wastewater, and garbage/recycling/compost. With over 1,400 employees, blithequark works with our community to provide affordable and equitable stewardship of our water and waste resources for future generations. We are committed to Our City Values and Race and Social Justice as core principles that guide our work, actively taking steps to dismantle systemic racism and increase service equity. Job Responsibilities As a Utility Account Representative Trainee, you will: * Receive and respond to service and billing inquiries from residential and commercial utility customers regarding water, sewer, drainage, solid waste, and electric services by telephone, in-person, and through written correspondence in a professional and timely manner with minimum customer effort. * Research and analyze account information to accurately answer customer questions and resolve customer concerns. * Create and update customer account records, document information regarding customer interactions in utility billing system. * Assist customers in resolving delinquent accounts and establishing payment plans, when applicable. * Provide income-eligible customers information regarding rate discount and payment assistance programs to help reduce utility costs. * Accurately and effectively handle a high volume of customer calls throughout the day. Qualifications To be successful in this role, you will need: * One (1) year of customer service/contact center experience and/or experience in a billing process. * Combinations of appropriate education, training, certification, and experience(s) will be evaluated on an individual basis for comparability. * Strong communication and problem-solving skills. * Ability to work in a fast-paced environment with elevated noise levels. * Ability to sit, stand, and move within commonly performed tasks. * Reliable high-speed internet and a suitable work environment for remote work. Work Environment As a Utility Account Representative Trainee, you will work in a dynamic and energetic atmosphere with a focus on high-volume customer service. You will have the opportunity to work in a fun, team-oriented environment that relies on individual excellence. You will also have the flexibility to work remotely two days a week, with individual schedules agreed upon by the employee and their supervisor. Career Growth Opportunities As a temporary employee with blithequark, you will have the opportunity to gain experience working in a City office environment and develop your skills in customer service, billing, and account management. You will also have the opportunity to work with a diverse team and contribute to the success of our community-centered utility. Compensation and Benefits The full salary range for this position is $30.67 per hour - $31.95 per hour. Temporary employees begin at Step 1 of the pay progression, at $30.67 per hour. You will also have access to premium pay in lieu of health care and paid leave benefits. To apply for this exciting opportunity, please submit your online application, resume, and cover letter. Your cover letter should address how your knowledge, skills, and experience(s) relate to this position. We encourage people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. Contact Information If you have any questions, please contact Heather Baldwin-Stewart at [email protected]. About the Hiring Process This hiring process involves a background check of conviction and arrest records in compliance with blithequark's Fair Chance Employment Ordinance. Applicants will be provided with an opportunity to explain or correct background information.