Experienced Full Stack User Support Specialist – Live Chat and Email Support for blithequark's Growing User Base

Are you passionate about delivering exceptional user experiences and supporting creators in achieving their goals? Do you thrive in a fast-paced startup environment and enjoy collaborating with cross-functional teams to drive innovation? If so, we invite you to join blithequark's high-impact Support team as a User Support Specialist, providing live chat and email support to our growing user base. About blithequarkblithequark is revolutionizing the way creators connect with their audiences by building a new economic engine for culture.Our platform empowers the brightest, most interesting, and most creative people on the internet to publish their work, engage with their fans, and monetize their content. As a User Support Specialist, you'll be part of a dynamic team that's dedicated to providing top-notch support to our creators and subscribers, ensuring they can focus on what matters most – creating exceptional content. ResponsibilitiesAs a User Support Specialist, your primary responsibilities will include:* Providing friendly, expert support to blithequark creators and their subscribers via email and live chat, ensuring timely and effective resolutions to their queries and concerns.* Live chat coverage: You'll be responsible for providing live chat support for up to 50% of your time (or 4 hours per shift), engaging with users in real-time to address their questions and issues. * Email support:The remaining time will be spent providing support via email, responding to user queries and concerns in a timely and professional manner. * Collaboration: You'll work closely with the Support team and other colleagues across the company to solve user concerns effectively and efficiently, leveraging your expertise and knowledge to drive positive outcomes.* Escalation: You'll demonstrate urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams, ensuring that critical concerns are addressed promptly. * Product knowledge: You'll be a frequent user of the blithequark app, staying informed about product and company updates to provide informed support and insights. RequirementsTo succeed in this role, you'll need:* A passion for helping people and finding solutions to their problems. * Excellent communication skills, both in speech and writing, to effectively engage with users and provide clear, concise support.* Comfort with ambiguity and working in a fast-paced startup environment, where priorities and requirements may change rapidly. * 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. * Ability to provide solutions for a wide variety of technical support challenges, leveraging your expertise and knowledge to drive positive outcomes. * Alignment with blithequark's mission to build a new economic engine for culture and experience as a blithequark subscriber (experience as a creator is a plus!).* Zendesk and Stripe experience is a plus. * Direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe) is a plus. What We OfferAs a User Support Specialist at blithequark, you'll enjoy:* A market-competitive salary, with a cash compensation salary range of $70,000 - $85,000. * Equity for all full-time roles, providing a stake in the company's growth and success. * Exceptional benefits, including comprehensive health insurance, retirement plans, and paid time off. * A flexible Tuesday-Saturday schedule, allowing you to balance your work and personal life.* Opportunities for professional growth and development, including training, mentorship, and career advancement. * A dynamic and supportive work environment, where your contributions are valued and recognized. Why Join blithequark? At blithequark, we're passionate about enabling independent expression and building a better business model for creators. We believe that by empowering creators to connect with their audiences and monetize their content, we can create a more vibrant and diverse media landscape.If you share our vision and are committed to delivering exceptional user experiences, we invite you to and be part of something truly innovative. If you're a motivated and customer-focused individual with a passion for supporting creators, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, through our website. We can't wait to hear from you! Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity, equity, and inclusion.We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status.