Experienced Customer Support Representative – Live Chat and Phone Support

At blithequark, we're on a mission to revolutionize the way we interact with our customers. As a dedicated and empathetic customer support representative, you'll play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! About blithequarkblithequark is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced digital landscape.Our team is comprised of talented individuals who share a common goal: to make a meaningful impact on our customers' lives. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team. Job SummaryAs a customer support representative at blithequark, you'll be responsible for providing exceptional customer support via phone, email, or live chat. You'll be the first point of contact for our customers, and your ability to resolve issues promptly and efficiently will make all the difference in their experience with our products and services.If you're a team player with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Key Responsibilities* Answer customer questions that come in via our website(s) in a timely and efficient manner* Provide concise and accurate information to customers via live chat, ensuring that their issues are resolved quickly and effectively* Identify and flag major pain points to our liaison team, who will work with other departments to develop and improve our products and services* Complete training on our customer support ticketing systems, CRM platforms, and industry best practices* Collaborate with our team to develop and implement solutions that improve the customer experience* Work with our technical team to integrate technology-based solutions that enhance our customer support capabilitiesEssential Qualifications* A love for customers and their experience with our products and services* Analytical skills and the ability to leverage data to drive decision-making* Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders* Experience with customer support ticketing systems and CRM platforms* Knowledge of customer support metrics and industry best practices* Ability to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)* Ability to work in a fast-paced environment and adapt to changing prioritiesPreferred Qualifications* Experience working in a customer support role, preferably in a remote or virtual environment* Knowledge of customer support software and tools, such as Zendesk or Freshdesk* Experience with data analysis and reporting* Certification in customer service or a related fieldSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and adapt to changing priorities* Strong analytical and problem-solving skills* Ability to build and maintain strong relationships with customers and internal stakeholders* Knowledge of customer support metrics and industry best practices* Ability to integrate technology-based solutions that improve the customer experienceCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills.As a customer support representative, you'll have access to:* Ongoing training and development opportunities, including cross-training on other channels and broader customer service training* Opportunities to work with our technical team to develop and implement solutions that improve the customer experience* A collaborative and supportive work environment that encourages open communication and feedback* A competitive salary and benefits package, including health insurance, paid time off, and a 401(k) matching programWork Environment and Company CultureAt blithequark, we're proud of our inclusive and supportive work environment.Our team is comprised of talented individuals from diverse backgrounds and industries, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection and a quiet workspace. Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* A salary range of $40,000 - $60,000 per year, depending on experience* Health insurance, including medical, dental, and vision coverage* Paid time off, including vacation days, sick leave, and holidays* A 401(k) matching program, with a 4% match* Access to our employee assistance program, which provides confidential counseling and support services* Opportunities to participate in our employee recognition and reward program, which recognizes and rewards employees for their hard work and contributions to the companyIf you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you! [](