Experienced Customer Support Consultant – Blockchain Sector (Azerbaijan) with Fluent English and Russian

Are you a customer support professional with a passion for innovative financial technologies and a flair for languages? Do you want to join a dynamic team that values diversity, inclusivity, and growth? Look no further! blithequark is seeking an experienced Customer Support Consultant to in Azerbaijan, working remotely with a flexible schedule. As a key member of our team, you will provide exceptional customer support in the blockchain sector, building positive relationships with customers and driving business growth. About blithequark blithequark is a leading innovative financial technology platform that's reshaping financial landscapes worldwide. With a strong commitment to People First management, we empower our team members to unlock their potential, master new skills, and achieve challenging goals. Our multicultural and multilingual environment is the perfect place for you to thrive, grow, and make a meaningful impact. What You Will Do As a Customer Support Consultant at blithequark, you will: * Provide exceptional customer support in the blockchain sector via calls, chats, and emails * Build positive and long-lasting relationships with customers, understanding their needs and concerns * Meet team KPIs, ensuring high-quality support and timely issue resolution * Stay up-to-date with cutting-edge technology, including blockchain and cryptocurrency trends * Securely work with customers' sensitive information, maintaining confidentiality and data protection * Apply the latest and greatest customer happiness practices, ensuring a positive experience for our clients * Maintain working knowledge of our client's products and services, providing expert support and guidance * Communicate effectively with developers and other departments of various IT companies, fostering strong partnerships and collaborations What You Need to Succeed in This Role To excel as a Customer Support Consultant at blithequark, you will need: * Excellent English and Russian language skills (at least C1 for both spoken and written) * Experience in customer support, with a strong understanding of customer needs and expectations * Personal or professional experience in crypto, blockchain, or a related field * Analytical and research skills, with the ability to troubleshoot complex issues * A positive and responsible attitude, with a strong commitment to customer satisfaction * A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will Be a Great Plus While not required, the following skills and experiences will be highly valued: * A strong interest in innovative financial technologies or prior experience in the financial industry or payment processing * Experience with CRM systems, with a strong understanding of customer relationship management principles Benefits and Perks As a Customer Support Consultant at blithequark, you can expect: * A flexible schedule, allowing you to work from home and manage your time effectively * The opportunity to work fully remotely, with a stable internet connection and a personal laptop or computer * An inclusive international environment, with a diverse team of professionals from around the world * Compensation in USD, with a competitive salary and bonus structure * Good bonuses for referring friends, with a strong incentive to build a network of professionals * Paid intensive training and probation, ensuring you have the skills and knowledge needed to succeed * Work-life balance, with a focus on your well-being and career growth * Responsive management, with a strong commitment to your growth and long-lasting cooperation * Greenhouse conditions for self-development, with opportunities for training, mentorship, and career advancement Who We Are blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we've become an industry leader in premium outsourced customer support, working with clients from over 30 countries and speaking over 60 languages. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we're excited to have you ! If you're a customer support professional with a passion for innovative financial technologies and a flair for languages, we want to hear from you! Send your CV in English, pointing out your outstanding skills and experiences. Visit our website at [www.blithequark.com]( to learn more about our company culture and values. Disclaimer blithequark is an equal opportunities employer, committed to diversity, inclusivity, and fairness in all aspects of our business. We welcome applications from candidates of all backgrounds and experiences, and we're proud to be a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.