Experienced Full Stack Engineer for Community Support Platform and AI-Driven Chatbot Development at blithequark

Introduction to blithequark and the Community Support Platform Imagine being part of a global community that connects people from almost every country across the globe, fostering authentic connections and unique experiences. At blithequark, this vision has been a reality since its inception, with over 5 million hosts welcoming over 2 billion guest arrivals. The Community Support Platform (CSP) is a critical system that drives blithequark's customer support operations, empowering a global network of Community Support ambassadors with cutting-edge technology to deliver exceptional customer service with high efficiency.As part of the CSP vision, blithequark is harnessing AI to revolutionize its approach to customer service. The Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of support ambassadors. This is where you come in – as a Staff Full Stack Engineer, you will play a significant role in shaping the technical vision and delivering flexible, efficient, and scalable solutions for AI-driven customer service products. The Difference You Will Make As a Staff Engineer on the Community Support Platform team, you will work in a team of talented and diverse software engineers to create innovative user experiences for AI-driven customer service products.This includes both backend workflows of LLM-driven chatbots and frontend user experiences across different platforms. Your expertise will be crucial in driving the full development cycle, from technical design to launch, and nurturing a culture of technical quality. Your contributions will not only impact the technical aspects of the platform but also the overall user experience, ensuring that guests and hosts have a seamless and supportive interaction with blithequark's services. You will be at the forefront of combining AI capabilities with human expertise, setting a new standard for customer service in the industry.A Typical Day Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy, building novel products and features. Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. Review code and design docs, give feedback on product specs and mocks, and nurture a culture of technical quality from design through production operations. Collaborate with teams across the engineering, product, and design organizations, ensuring that your expertise and ideas are shared and valued.Your Expertise To succeed in this role, you will need: 9+ years of relevant software development experience in a fast-paced tech environment. Strong expertise with backend systems in service-oriented architectures. Experience with frontend or full stack development. Experience with chatbot/AI products would be a significant plus, demonstrating your ability to work with cutting-edge technologies. Excellent communication skills and the ability to work well within a team and with teams across different organizations.A passion for efficiency, availability, technical quality, and system quality, driving you to continuously improve and innovate. A love for collaborating via code reviews and architecture discussions, motivated to improve your teammates' productivity and share knowledge. A Bachelor's and/or Master's/PhD degree, preferably in Computer Science, or equivalent experience. Location andRemote WorkThis position is US -Remote Eligible, offering the flexibility to work from anywhere in the United States, provided you live in a state where blithequark has a registered entity.While the position is remote eligible, you may occasionally be required to work at a blithequark office or attend offsites, as agreed upon with your manager. Please note that the list of excluded states is continuously evolving, so it's essential to check back for updates. Our Commitment to Inclusion and Belonging blithequark is committed to working with the broadest talent pool possible, believing that diverse ideas foster innovation and engagement. We strive to provide a disability-inclusive application and interview process.If you are a candidate with a disability and require reasonable accommodation to submit an application, please contact us at [email protected]. We encourage all qualified individuals to apply, regardless of their background, and are dedicated to creating an inclusive and welcoming environment for everyone. How We'll Take Care of You At blithequark, we recognize the value of our employees and strive to provide a comprehensive compensation package. The base pay range for this role is $204,000 - $259,000 USD, dependent on factors such as training, transferable skills, work experience, business needs, and market demands.This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. We believe in investing in our employees' growth and well-being, offering opportunities for professional development, learning, and advancement. As a Staff Engineer, you will have the chance to work on challenging projects, collaborate with talented colleagues, and contribute to the company's mission and vision. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.As a Staff Engineer, you will have access to:Professional development opportunities, including training, mentorship, and coaching. Challenging projects that will help you grow your skills and expertise. Collaboration with talented colleagues who are passionate about innovation and excellence. Opportunities for advancement and career progression within the company. A culture that values learning, innovation, and experimentation. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment.Our company culture is built on the values of community, innovation, and excellence. We believe in fostering a sense of belonging and connection among our employees, and we strive to create a work environment that is supportive, collaborative, and fun. As a Staff Engineer, you will be part of a talented and diverse team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work on challenging projects, collaborate with cross-functional teams, and contribute to the company's mission and vision.Conclusion If you are a talented and motivated Staff Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, inclusion, and employee growth, we believe that you will find a fulfilling and rewarding career with our company. Don't miss the chance to be part of a global community that is shaping the future of customer service and community support. and of talented and diverse software engineers who are passionate about delivering exceptional customer experiences.We look forward to receiving your application and exploring how you can contribute to the success of blithequark.