Experienced Full Stack Data Scientist – Customer Service Metrics & Insights

Are you a highly skilled data scientist with a passion for driving business growth through data-driven decision-making? Do you want to join a dynamic team that's shaping the future of entertainment? Look no further than blithequark, where we're revolutionizing the way we deliver top-notch customer experiences. As a seasoned data scientist at blithequark, you'll play a critical role in guiding our Customer Service (CS) team to deliver exceptional customer experiences that align with our business strategy and operational excellence.You'll work closely with executives, product managers, data engineers, analytics engineers, and finance to foster a statistically rigorous, data-driven decision-making culture in CS. About blithequarkblithequark is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Our mission is to entertain the world, and we're committed to delivering the best possible experience for our members.We're a company that values innovation, creativity, and collaboration, and we're always looking for talented individuals who share our passion for entertainment. Key ResponsibilitiesAs a full stack data scientist in our Customer Service team, you'll be responsible for:* Leading the evolution of CS metrics, identifying "north star" metrics, and the ways CS teams can drive them* Thinking critically about business problems and deploying the appropriate measurement technique* Partnering with executives, product managers, data engineers, analytics engineers, and finance to further a statistically rigorous, data-driven decision-making culture in CS* Identifying opportunity areas for experimentation and research* Expanding the use of CS metrics across blithequark, where they hold insights for product, engineering, and data scienceEssential QualificationsTo succeed in this role, you'll need:* An advanced degree in statistics, mathematics, physics, economics, or a related quantitative field* Strong statistical knowledge and intuition, and applied experience developing business-centric metrics frameworks* Strong SQL skills and programming experience (Python preferred)* Ability to effectively communicate technical concepts and convey clear recommendations to a variety of audiences (engineering, product, senior leadership)* Experience with a wide range of measurement and prediction techniques (correlation analysis, observational causal inference, forecasting, quasi experimentation)* Comfort working with complex data; ability to thrive with minimal oversight and processPreferred QualificationsWhile prior experience in customer service is not required, a desire to learn and become an expert is a must.You'll also need:* Experience working with large datasets and complex data systems* Strong analytical and problem-solving skills* Ability to work in a fast-paced environment and prioritize multiple projects simultaneously* Excellent communication and collaboration skillsSkills and CompetenciesTo succeed in this role, you'll need to possess:* Strong statistical knowledge and intuition* Excellent programming skills (Python preferred)* Strong SQL skills* Ability to communicate technical concepts effectively* Strong analytical and problem-solving skills* Ability to work in a fast-paced environment and prioritize multiple projects simultaneously* Excellent collaboration and communication skillsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a data scientist, you'll have access to:* Ongoing training and development opportunities* Mentorship from experienced data scientists and leaders* Opportunities to work on high-impact projects and contribute to the growth of our business* A dynamic and supportive team environment that encourages collaboration and innovationWork Environment and Company Cultureblithequark is a remote-friendly company that values flexibility and work-life balance. Our team is made up of talented individuals from diverse backgrounds and industries, and we're committed to creating an inclusive and supportive work environment.We're a company that values innovation, creativity, and collaboration, and we're always looking for talented individuals who share our passion for entertainment. Compensation, Perks, and BenefitsWe offer a competitive compensation package that includes:* An annual salary range of $170,000 - $720,000* Comprehensive benefits, including health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits* Paid leave of absence programs* Flexible time off for full-time salaried employees* Opportunities for professional growth and developmentIf you're a highly skilled data scientist with a passion for driving business growth through data-driven decision-making, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Opportunity Employerblithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.