Experienced Full Stack Customer Support Specialist – Linux, AWS, and MSP Expertise Required for 3rd Shift Work From Home Opportunity

Are you a highly skilled and motivated individual with a passion for delivering exceptional customer support in a fast-paced, dynamic environment? Do you have a strong background in Linux, AWS, and Managed Services Provider (MSP) experience? If so, we invite you to at blithequark as a Customer Support Specialist, working from the comfort of your own home. At blithequark, we pride ourselves on being a leader in the industry, providing innovative solutions and exceptional customer experiences. Our team is dedicated to delivering top-notch support to our clients, and we're looking for a talented individual to join our ranks.As a Customer Support Specialist, you will be the face of our company, providing technical support to customers via phone, ticket system, or messenger. You will be responsible for resolving complex technical issues, maintaining effective communication with internal and external channels, and collaborating with our team to ensure seamless support experiences. Responsibilities:As a Customer Support Specialist at blithequark, your key responsibilities will include:* Providing technical support for customers via phone, ticket system, or messenger, with a focus on advanced Linux and AWS server management issues* Utilizing critical thinking skills to identify and resolve technical problems in a timely and efficient manner* Maintaining effective communication with internal and external channels, including customers, colleagues, and stakeholders* Providing short-term resolutions and developing preventative measures for longer-term issues* Monitoring server alerts for performance issues and addressing them promptly* Collaborating with the team to create internal documentation and customer-facing knowledge base* Assisting in onboarding, training, and mentoring new team members* Staying up-to-date with relevant technologies and industry trendsQualifications:To be successful in this role, you will need to possess the following qualifications:* 1+ years of experience in customer service/technical support via phone or ticketing system* Experience as a System Administrator or End User of a Linux Operating System, with a strong understanding of:+ Ubuntu, CentOS, CloudLinux+ Fundamentals: DNS, Networking, IP routing+ Database: MySQL+ Control Panel: cPanel, AWS* Managed Services Provider (MSP) experience is required* Experience with troubleshooting in multi-user environments* Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.)* General understanding of networking (TCP/IP, DNS, Routing, E-Mail)* Demonstration of independent thinking and decision-making abilities* Ability to multitask, adapt to changes quickly, and prioritize work* Excellent communication, availability, and interpersonal skills* Strong troubleshooting skills in a fast-paced environment* Open to 24/7 support environment* Availability to possibly work weekendsSkills and Competencies:To excel in this role, you will need to possess the following skills and competencies:* Strong technical knowledge of Linux, AWS, and MSP concepts* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and critical thinking skills* Ability to multitask and prioritize work* Strong attention to detail and organizational skills* Ability to adapt to changing priorities and deadlines* Strong customer service skills, with a focus on delivering exceptional support experiencesCareer Growth Opportunities and LearningBenefits:At blithequark, we are committed to providing our employees with opportunities for growth and development.As a Customer Support Specialist, you will have access to:* Ongoing training and development opportunities to enhance your technical skills and knowledge* Opportunities for career advancement and professional growth* Collaborative and dynamic work environment with a team of experienced professionals* Flexible work arrangements, including remote work options* Competitive compensation and benefits packageWork Environment and Company Culture:At blithequark, we pride ourselves on creating a positive and inclusive work environment that values diversity, equity, and inclusion.Our company culture is built on the following principles:* Collaboration and teamwork* Innovation and creativity* Customer-centric approach* Continuous learning and development* Flexibility and work-life balanceCompensation, Perks, andBenefits:We offer a competitive compensation package, including:* Competitive salary* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Flexible work arrangements, including remote work options* Opportunities for professional growth and developmentIf you are a motivated and experienced individual with a passion for delivering exceptional customer support, we invite you to apply for this exciting opportunity.Please submit your resume and cover letter to. We look forward to hearing from you! Equal Employment Opportunity:blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.