Experienced Full Stack Customer Solutions and Digital Product Manager – Web & Cloud Application Development

Join blithequark, a leading logistics and freight forwarding company, as we embark on an exciting journey to revolutionize the digital landscape of our industry. As an Experienced Full Stack Customer Solutions and Digital Product Manager, you will play a pivotal role in shaping the future of our digital products and services, driving customer growth and retention, and enabling automation with business partners. About blithequark blithequark is a global leader in freight forwarding, providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. Our mission is to empower customers of all sizes to solve the intricacies of shipping goods globally. We are committed to innovation, customer satisfaction, and excellence in all aspects of our business. About the Role As a Customer Solutions and Digital Products Manager, you will be responsible for defining, designing, developing, integrating, implementing, and continuously improving digital products and services that drive customer growth and retention. You will be the bridge between our development teams, day-to-day business, product, and sales, and will liaise with relevant departments, including IT, Marketing, Product Development, Business Development, Operations Support, Customer Experience, Sales, software providers, customers, and partners. Key Responsibilities * Define and design digital services and products that reflect customer requirements and business needs * Capture, translate, and develop requirements as part of customer project or product development to deliver expected benefits * Establish and manage the digital services and products capabilities roadmap and drive development, innovation, and enablement of the product suite * Lead the business requirement definition and functional design of digital services and products * Ensure requirements are captured, translated, and developed as part of the customer project or product development to deliver expected benefits * Overall leadership in supporting functional delivery of global customer solution implementations of the core digital services and products * Establish and manage functional "Solution design" by offering product consultancy for customer solutions to align to product capabilities and customer needs * Establish and manage the Customer Solutions product solution Implementation process and methodology to ensure rapid and successful delivery of customer digital products * Establish and manage the digital products and services and customer Solution Support model and processes to ensure prompt issue resolution, gathering customer feedback, requirement specification, testing, sign off, support, and training * Obtain customer, market, and stakeholder feedback and ensure correct prioritization of specific requirements into both product roadmaps and specific customer solutions * Ensure alignment with other OpCo's and enterprise digital products and services leveraging capabilities and reuse * Preparation, execution, and review of customer meetings and events in line with account process and policies * Development, coaching, and line management of a team of solution advisors Essential Qualifications * Digital services and product development in the freight forwarding industry, inclusive of brokerage, with a minimum of 5-8 years of experience * Leading product support for customer implementations with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions * Experience with Cargowise as the core freight and brokerage systems is preferred * Minimum 3 years of Leadership Experience and ability to manage small teams of analysts remotely to deliver solutions * Proven ability to lead a team, complete projects, and exceed results * Customer-centric, blended business and IT mindset, and as such, can easily translate customer needs and understand being in the customer shoes * A Bachelor's or Master's degree in Logistics, Information Technology, or an equivalent education * Minimum 5 years Solution Consulting and or digital product development experience in logistics / freight forwarding * Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred * Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery * Willingness to travel as required * Legal authorization to work in the United States - Sponsorship will not be provided for this role * Global role, ideally based in the US Preferred Qualifications * Experience with Integration Services commonly used in the freight forwarding space, inclusive of brokerage, with a minimum of 5-8 years of experience * Implementation experience with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions * Experience with Cargowise as the core freight and brokerage systems is preferred * Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred * Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery What We Offer * Competitive salary range: $79,673.26 - $151,182.26 * Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement * Opportunity to work with a global leader in the logistics and freight forwarding industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options If you are a motivated and experienced professional looking to join a dynamic team and shape the future of digital products and services in the logistics and freight forwarding industry, please including your resume and a cover letter, to. We look forward to hearing from you! Equal Opportunity Employer blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.