Experienced Full Stack Customer Service Agent – Remote Work-From-Home Opportunity at blithequark

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote work-from-home opportunity? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex issues? If so, we encourage you to apply for the Experienced Full Stack Customer Service Agent position at blithequark. As a key member of our remote customer service team, you will be responsible for providing top-notch support to our clients across the country, resolving customer issues, and selling new products and services.If you're a team player with excellent communication skills, a positive attitude, and a strong work ethic, we want to hear from you. About blithequarkblithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is committed to driving modernization through digitalization and ensuring clients do more for less.Job SummaryWe are seeking an Experienced Full Stack Customer Service Agent to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving customer issues, and selling new products and services. If you're a highly motivated and customer-focused individual with excellent communication skills, a positive attitude, and a strong work ethic, we encourage you to apply. ResponsibilitiesAs an Experienced Full Stack Customer Service Agent, you will be responsible for:* Providing exceptional support to our clients across the country, resolving customer issues, and selling new products and services* Listening to customers, understanding their needs, and resolving customer issues in a timely and professional manner* Utilizing systems and technology to complete account management tasks and provide accurate and timely information to customers* Recognizing sales opportunities and applying sales skills to upgrade and sell new products and services* Explaining and positioning products and processes with customers in a clear and concise manner* Appropriately escalating customer dissatisfaction with managerial team* Ensuring first call resolution through problems solving and effective call handling* Maintaining accurate records and reports, as required* Participating in daily, weekly, and monthly contests and incentives to earn cash bonuses and prizesQualificationsTo be successful in this role, you will need:* 18 years of age or older* High school diploma or equivalent* Excellent organizational, written, and oral communication skills* The ability to type swiftly and accurately (20+ words a minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* The ability to evaluate, troubleshoot, and follow-up on customer issues* An aptitude for conflict resolution, problem solving, and negotiation* Must be customer service oriented (empathetic, responsive, patient, and conscientious)* Ability to multi-task, stay focused, and self-manage* Strong team orientation and customer focus* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent* Excellent interpersonal skills and the ability to build relationships with your team and customersConditions of EmploymentTo be eligible for this position, you must:* Be authorized to work in the country where the job is based* Be willing to submit to a LEVEL II background and/or security investigation with a fingerprint (subject to the program and location of the position)* Be willing to submit to drug screening (does not apply in Canada)Compensation and BenefitsWe offer a competitive compensation and benefits package, including:* Hourly + Bonus pay structure* Paid Time Off: Earn PTO and paid holidays to take the time you need* Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!* HealthBenefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones.* Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Work EnvironmentAs a remote customer service agent, you will work from the comfort of your own home, using a computer and telephone headset to provide exceptional support to our clients.You will be required to sit/stand for long periods while using a computer and telephone headset, and may occasionally be required to move about the office to accomplish tasks. Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and EqualityAt blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect.All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. DisclaimerThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. If you're ready to join a company that recognizes your contributions and supports your growth, blithequark is the place for you. !