Experienced Full Remote Chat Support Associate for Veterinary Professionals – West Coast Hours, Delivering Exceptional Customer Experience and Driving Business Growth at blithequark

Introduction to blithequark and the Industry At blithequark, we are revolutionizing the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. As a growing team on a mission to modernize the $50B+ animal health industry, we are dedicated to helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors to supply their practices. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians delivering care to millions of animals every year across all 50 states, we are making a significant impact in the industry. As a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC, we are committed to driving innovation and excellence in everything we do. Job Overview We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will be responsible for solving complex support inquiries that involve software bugs or data issues, liaising with our vibrant community of veterinary professionals, and supporting them in their critical purchasing decisions and processes through the use of our platform. This role plays a pivotal part in driving solutions to enhance the experience for every user leveraging our platform for their supply ordering needs. You will work collaboratively with our team to provide our users with an excellent experience on our platform through live chats, internal discussion boards, and platform demos. Key Responsibilities Support existing blithequark users by responding to user inquiries via our ticketing software Recreate issues if they are bugs and document the steps to reproduce the issue and submit a ticket for engineering Investigate the source of any data issues and either resolve the issue or submit a data engineering ticket Respond to clinics once the issue has been resolved, or submit additional information for investigation Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, technical facing work experience 4 Year College Degree Excellent written and verbal communication skills Experience in ticket support Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Chat Support Associate, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experience and driving business growth. You will also have access to ongoing training and development opportunities, including workshops, webinars, and conferences, to help you enhance your skills and knowledge in customer support, technical troubleshooting, and industry trends. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. We believe in fostering a culture of collaboration, innovation, and mutual respect, where everyone feels valued and empowered to contribute their best work. As a remote team, we are committed to staying connected and engaged through regular virtual meetings, team-building activities, and social events. We also offer a range of benefits and perks to support our employees' well-being and work-life balance, including 100% remote work, medical, dental, and vision insurance, automatic 401k contribution, and more. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $50,000/year - $70,000/year, plus bonus, equity, and benefits. We also provide a range of perks and benefits, including: 100% remote work within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and passionate individual who is looking for a challenging and rewarding role in customer support, we encourage you to apply for this exciting opportunity at blithequark. As a Chat Support Associate, you will have the chance to make a real difference in the lives of our customers and contribute to the growth and success of our company. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. and become a part of our mission to modernize the animal health industry and deliver exceptional customer experience. Please note that we are unable to sponsor work visas at this time. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.