Experienced External Support Engineer – Content Tools and Workflow Expert

Are you a tech-savvy individual with a passion for problem-solving and collaboration? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as an External Support Engineer. In this role, you will be the bridge between content creation teams and the tools engineering team, providing top-notch technical support, creating reference materials, and advocating for tool improvements. About blithequarkblithequark is a cutting-edge company that is revolutionizing the way content is created and consumed.Our team is comprised of innovators, thinkers, and doers who are passionate about pushing the boundaries of what is possible. We believe in fostering a culture of collaboration, creativity, and continuous learning, and we are committed to providing our employees with the tools, resources, and support they need to succeed. Job SummaryAs an External Support Engineer at blithequark, you will be responsible for providing technical support to content teams, creating reference materials, and advocating for tool improvements.You will work closely with cross-functional teams to develop tools and processes that improve efficiency and quality. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Essential Functions/Responsibilities* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues* Create reference materials and provide training to get external teams up to speed with the toolset* Solve and debug possible issues with tools and workflows to quickly resolve issues for users* Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA* Advocate for tools, workflow improvements, and suggestions from external teams* Partner with other engineers to develop tools and processes that improve efficiency and quality* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion* Exemplify reliability, accountability, and professionalism in all work-related interactionsSkills and Abilities* Ability to read and understand C# code* Good written and verbal communication, including working with external partners* Positive attitude and ability to receive and provide objective and constructive feedback* Excellent organization skills* Self-motivating; able to prioritize and manage numerous requests simultaneously* Experience with Jira, Confluence, or other defect tracking software* Familiarity with Agile development methodologies* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment with multiple prioritiesEducation and Experience* Computer Science or related degree, or equivalent work experience* Experience supporting a live service or tool environment* Unity 3D game and tool development experience* Experience with iOS and Android mobile development* 5 years' experience in delivering production-level code in a professional environmentPosition Type/Expected Hours of WorkOur core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc.during this time. However, we understand that flexibility is key, and we are open to discussing alternative arrangements that meet your needs. Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Salary RangeAt blithequark, we carefully consider a wide range of compensation factors to determine your personal top of market.We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 - $325,000. What We Offer* Competitive salary and benefits package* Opportunity to work with a cutting-edge company that is revolutionizing the way content is created and consumed* Collaborative and dynamic work environment* Professional development and growth opportunities* Flexible work arrangements* Recognition and rewards for outstanding performanceIf you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! !