Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at blithequark

Are you a tech-savvy individual with a passion for bridging the gap between content creation teams and tools engineering? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced External Support Engineer to and help us deliver exceptional support to our external content creation teams. As an External Support Engineer at blithequark, you will be the first point of contact for content teams when they encounter issues with our tools.You will be responsible for providing technical support, creating reference materials, and training external teams on our toolset. Your expertise will be invaluable in solving complex issues, escalating problems to the tool development team, and advocating for improvements to our tools and workflows. About blithequarkblithequark is a leading innovator in the entertainment industry, pushing the boundaries of what is possible with technology and storytelling. Our team is passionate about creating exceptional experiences for our users, and we are committed to delivering the highest level of support to our external content creation teams.As an External Support Engineer, you will be part of a dynamic team that is dedicated to excellence and innovation. Key ResponsibilitiesAs an External Support Engineer at blithequark, your key responsibilities will include:* Providing technical support to content/external teams in regards to use of content tools* Creating reference materials and providing training to get external teams up to speed with the toolset* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA* Advocating for tools, workflow improvements, and suggestions from external teams* Partnering with other engineers to develop tools and processes that improve efficiency and quality* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion* Exemplifying reliability, accountability, and professionalism in all work-related interactionsSkills and AbilitiesTo succeed as an External Support Engineer at blithequark, you will need:* Ability to read and understand C# code* Good written and verbal communication, including working with external partners* Positive attitude and ability to receive and provide objective and constructive feedback* Excellent organization skills* Self-motivating; able to prioritize and manage numerous requests simultaneouslyEducation and ExperienceWe are looking for candidates with:* Computer Science or related degree, or equivalent work experience* Experience supporting a live service or tool environment* Unity 3D game and tool development experience* Experience with Jira, Confluence, or other defect tracking software* iOS and Android mobile development experience* 5 years' experience in delivering production-level code in a professional environmentPosition Type/Expected Hours of WorkOur core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc.during this time. Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Salary RangeAt blithequark, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right.These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 - $325,000. Why Join blithequark? As an External Support Engineer at blithequark, you will have the opportunity to work with a talented team of engineers and developers who are passionate about delivering exceptional support to our external content creation teams. You will be part of a dynamic and fast-paced environment where no two days are the same.We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced External Support Engineer looking for a new challenge, please through our website. We look forward to hearing from you! What We Offer * Competitive salary and benefits package* Opportunities for career growth and development* Collaborative and dynamic work environment* Comprehensive training and support* Flexible working hours and remote work options* Access to the latest technology and tools* Collaborative and supportive team environment What We're Looking For * Experienced External Support Engineer with a passion for bridging the gap between content creation teams and tools engineering* Strong technical skills, including C# code and Unity 3D game and tool development experience* Excellent communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Self-motivating and able to prioritize and manage numerous requests simultaneously* Positive attitude and ability to receive and provide objective and constructive feedback If you are a motivated and experienced External Support Engineer looking for a new challenge, please through our website.We look forward to hearing from you! and of talented engineers and developers who are passionate about delivering exceptional support to our external content creation teams. Equal Employment Opportunity blithequark is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.We look forward to hearing from you! Phone: Email: Website: