Experienced Customer Support Specialist – Native English Speaker for Part-Time Web Application Support

Are you a tech-savvy individual with excellent communication skills, looking for a flexible and meaningful part-time opportunity to support customers using a cutting-edge web application? Do you want to join a small, distributed team at blithequark, a company dedicated to providing innovative solutions for families navigating complex relationships? If so, we invite you to apply for our part-time Customer Support Specialist role. About blithequarkblithequark is a pioneering company that has been revolutionizing the way families create child custody schedules and parenting plans since 2004.Our web application is designed to facilitate communication between parents, reduce conflict, and save families a significant amount of money in legal fees. With a strong focus on customer experience, we have reduced our customer service needs over time, resulting in a small but critical role that requires a skilled and dedicated individual. Key ResponsibilitiesAs our part-time Customer Support Specialist, you will be responsible for:* Checking email twice a day (Monday to Friday) for about 30 minutes each time, once in the morning and once in the afternoon/evening* Responding to customer emails in a timely and professional manner, resolving issues and providing helpful solutions* Reproducing bugs and writing up problems for the development team to ensure timely resolution* Reporting on feedback and usability problems to help improve our web application* Collaborating with the development team to resolve technical issues and improve customer experienceIdeal CandidateWe are looking for a highly motivated and organized individual who is:* Proficient in technology, with experience using web applications and troubleshooting technical issues* Flexible and able to work independently, with a strong sense of self-motivation* Excellent communication skills, with the ability to empathize with customers and provide clear, concise solutions* A native English speaker, living in North or South America* Passionate about helping customers and committed to delivering exceptional customer serviceWhat We OfferAs a part-time Customer Support Specialist at blithequark, you will enjoy:* A competitive flat rate of $800/month, paid on a 1099 contract basis* A flexible schedule that allows you to work from home and balance your lifestyle* The opportunity to work with a cutting-edge web application that makes a real difference in people's lives* A small, distributed team that values collaboration, innovation, and customer satisfaction* A chance to grow and develop your skills, with opportunities for professional growth and developmentCompany CultureAt blithequark, we prioritize happiness and well-being.We believe that a happy team is a productive team, and we strive to create a work environment that is supportive, inclusive, and fun. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives. If you are a motivated and organized individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please fill out the application form here: We look forward to hearing from you! NoteWe are an equal opportunities employer and welcome applications from diverse candidates.We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.