Experienced Customer Support Specialist / Live Chat Support Representative – USA Remote Opportunity at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Support Specialist / Live Chat Support Representative. In this dynamic role, you will be the front-line support for our clients, providing empathetic and informed assistance as they navigate their financial planning journeys. About blithequarkAt blithequark, we're revolutionizing the way people approach financial wellness by integrating it with environmental sustainability.Our mission is to empower individuals to make informed decisions about their financial futures while promoting a more sustainable world. We're a forward-thinking organization that values innovation, collaboration, and customer satisfaction. As a Customer Support Specialist / Live Chat Support Representative, you'll be part of a talented team that's dedicated to delivering exceptional support experiences and driving business growth. Key ResponsibilitiesAs a Customer Support Specialist / Live Chat Support Representative, you'll be responsible for:* Providing real-time support to clients via live chat, addressing inquiries and resolving issues promptly and professionally* Identifying and escalating critical issues while maintaining a high level of service and ensuring client satisfaction* Documenting client interactions accurately in the CRM system to facilitate seamless communication and knowledge sharing* Collaborating with the sales and financial planning teams to ensure a consistent client experience and drive business growth* Assisting in the development of FAQs and other support documentation to enhance client self-service capabilities* Gathering client feedback to help improve services and processes, ensuring that we're always meeting and exceeding client expectations* Staying up-to-date on product knowledge and industry trends to effectively assist clients and provide informed support* Utilizing CRM software and live chat tools to manage multiple chats and respond to clients efficientlyEssential QualificationsTo succeed in this role, you'll need:* A high school diploma or equivalent; a degree in communications, business, or a related field is preferred* Previous experience in customer support or live chat roles, with a proven track record of delivering exceptional support experiences* Excellent written communication skills, with a focus on clarity, professionalism, and empathy* Strong problem-solving abilities and a proactive approach to client support, with a commitment to resolving issues promptly and efficiently* Ability to manage multiple chats and respond to clients efficiently, with a focus on prioritizing tasks and managing time effectively* Familiarity with CRM software and live chat tools, with a willingness to learn and adapt to new technologies* Passion for client service and a commitment to ethical practices, with a focus on delivering support experiences that exceed client expectationsPreferred QualificationsWhile not essential, the following qualifications would be beneficial:* Experience working in a remote or virtual environment, with a proven track record of self-motivation and productivity* Familiarity with financial planning and wealth management concepts, with a willingness to learn and develop expertise in this area* Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Support Specialist (CSS)* Experience working with diverse client populations, with a focus on delivering support experiences that are inclusive and respectfulSkills and CompetenciesTo succeed in this role, you'll need to possess the following skills and competencies:* Excellent communication and interpersonal skills, with a focus on building strong relationships with clients and colleagues* Strong problem-solving and analytical skills, with a focus on resolving issues promptly and efficiently* Ability to work in a fast-paced environment, with a focus on prioritizing tasks and managing time effectively* Familiarity with CRM software and live chat tools, with a willingness to learn and adapt to new technologies* Passion for client service and a commitment to ethical practices, with a focus on delivering support experiences that exceed client expectations* Ability to work independently and as part of a team, with a focus on collaboration and communicationCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to supporting the growth and development of our employees.As a Customer Support Specialist / Live Chat Support Representative, you'll have access to:* Ongoing training and development opportunities, with a focus on enhancing your skills and knowledge in customer support and financial planning* Mentorship and coaching from experienced colleagues, with a focus on helping you achieve your career goals* Opportunities for career advancement, with a focus on promoting from within and recognizing employee achievements* A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfactionWork Environment and Company CultureAs a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance.Our company culture is built on the following values:* Customer-centricity: We're committed to delivering exceptional support experiences that exceed client expectations. * Innovation: We're always looking for new and better ways to do things, with a focus on innovation and creativity. * Collaboration: We believe that teamwork is essential to achieving our goals, with a focus on collaboration and communication. * Sustainability: We're committed to promoting environmental sustainability and reducing our carbon footprint.* Diversity and inclusion: We believe that diversity and inclusion are essential to creating a positive and supportive work environment. Compensation, Perks, and BenefitsAs a Customer Support Specialist / Live Chat Support Representative, you'll enjoy a competitive compensation package, including:* Health Care Plan (Medical, Dental & Vision)* Retirement Plan (401k, IRA)* Life Insurance (Basic, Voluntary & AD&D)* Paid Time Off (Vacation, Sick & Public Holidays)* Short Term & Long Term Disability* Training & Development* Work From Home* Stock Option PlanIf you're a motivated and empathetic customer support professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We can't wait to hear from you!