Experienced Customer Support Specialist for Cloud-Based Legal Technology Solutions – Remote Opportunity with blithequark

Introduction to blithequark At blithequark, we are revolutionizing the legal industry with our innovative suite of cloud-based software solutions designed to help lawyers manage, automate, and grow their firms. With a global presence spanning 170 countries and over 50,000 lawyers utilizing our products, we are committed to shifting the paradigm of legal practice. Our world-class platforms, including PracticePanther, Bill4Time, MerusCase, and LollyLaw, along with payments and accounting solutions powered by Headnote and TrustBooks, empower lawyers across various practice areas, geographies, and business needs.Job Overview We are seeking an experienced and highly skilled Customer Support Specialist to at blithequark. As a Customer Support Specialist, you will play a vital role in communicating with our clients to resolve inquiries in a timely and professional manner. Your primary objective will be to provide top-notch support via phone, chat, and email, ensuring that our clients receive the assistance they need to succeed. You will work closely with our clients to answer questions, identify and resolve issues, and relay feedback to our product and development teams, serving as the voice of our customer to mitigate client requests and issues.Key Responsibilities Provide high-level support to clients via phone, chat, and email, ensuring timely and effective resolution of inquiries and issues. Identify and resolve client issues and concerns, establishing strong customer relationships and improving client retention. Diagnose bugs and communicate customer issues and requests to our development team, collaborating to resolve problems efficiently. Work with the latest cloud support systems, including Intercom, Salesforce, JIRA, and G Suite, to deliver exceptional customer support.Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to the evolving needs of our clients and organization. Work Schedule and Environment As a remote team member, you will enjoy the flexibility of working from home, with set working hours of 10 am – 7 pm EST / 9 am – 6 pm CST / 7 am – 4 pm PST. Our company culture emphasizes work-life balance, and we provide a budget for home office improvements to ensure you have a comfortable and productive workspace. Qualifications and Skills To succeed in this role, you should possess: 2+ years of customer support experience, preferably in a SaaS environment.Knowledge of the legal industry is advantageous, although not required. Familiarity with Salesforce, Intercom, JIRA, and G Suite is highly desirable. Excellent verbal and written communication skills, with the ability to discuss technically detailed processes and integrations with clients of varying technical backgrounds. Strong interpersonal skills, with a proven ability to work collaboratively with different departments and teams. A data-driven approach, with a focus on analyzing customer issues and developing effective solutions.Patience, empathy, and a customer-centric mindset, with a passion for delivering exceptional customer support. Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have opportunities to learn and develop new skills, working with cutting-edge technology and collaborating with experienced professionals. Our fast-paced and ambitious environment is ideal for self-motivated individuals who are eager to learn, adapt, and thrive.Benefits and Perks We offer a comprehensive range of benefits and perks, including: Competitive salary and equity grants. Paid vacation, sick, and parental leave, with a focus on work-life balance. 100% paid PPO medical, vision, and dental insurance, as well as 401k matching. Remote working flexibility, with a budget for home office improvements. Bi-annual company retreats and regular team-building activities to foster a sense of community and connection. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity at blithequark.As a Customer Support Specialist, you will play a vital role in our mission to revolutionize the legal industry, working with a talented team of professionals who share your commitment to excellence. Join us and discover a career that is both challenging and rewarding, with opportunities for growth, development, and success.