Experienced Customer Support Representative – Tax Product Customer Service – Remote Work Opportunity with Flexible Scheduling and Competitive Pay

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a self-paced environment with flexible scheduling options? If so, we invite you to join blithequark's dynamic team of customer support representatives, providing top-notch service to Fortune 500 companies. At blithequark, we understand the importance of work-life balance and flexibility. That's why we offer a remote work opportunity with a flexible schedule that allows you to create a work routine that suits your needs.As a customer support representative, you will be the face of our company, interacting with customers through inbound phone calls, chat messages, and emails. Your primary goal will be to provide timely and effective solutions to customer inquiries, ensuring their satisfaction and loyalty. Schedule:* Flexible work schedule options available, allowing you to create a routine that works best for you* Majority of work hours are during weekdays and daytime, with the flexibility to adjust your schedule as needed* Opportunity to create a work schedule that aligns with your personal and professional goalsEarnings & Revenue:* Contract earnings vary by client, with competitive rates up to $19 per hour* Pay is determined by your phone call status when assisting customers, with additional incentives available based on client and performance metrics* Opportunity to earn a higher income through performance-based bonuses and incentivesRequired Skills for Successful Contractors:* Exceptional written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner* Proven track record in customer service and delivering outstanding customer care, with a focus on building strong relationships and resolving issues efficiently* Keen attention to detail with strong problem-solving skills, enabling you to analyze and resolve complex customer issues* Friendly, empathetic tone, and professional demeanor, with the ability to adapt to diverse customer personalities and needs* Self-motivated, proactive, and resourceful mindset, with a willingness to learn and grow in a dynamic environment* Proficient in using technology, including computer applications and software, with a strong understanding of digital tools and platformsTechnology & Equipment Requirements:* Quiet and secure work environment during working hours, free from distractions and interruptions* Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)* Wired USB headset with microphone for clear communication and high-quality audio* High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity (mobile home internet and satellite internet services are not permitted)* Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)* Valid and up-to-date antivirus software installed to ensure a secure and protected work environment* Smartphone, Android tablet, or iPad required for program work, along with an authentication app* Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)Work Environment Requirements:* Quiet, uninterrupted space, free from distractions and interruptions* Organized desk area, with a clean and clutter-free workspaceImportant Information:* We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC* Contractors must also successfully pass a criminal background check to ensure a safe and secure work environmentContractual Relationship:* The relationship between you and blithequark is a contractual relationship, with you remaining an independent contractor for the duration of your program assignment* blithequark will not be responsible for withholding taxes on your earnings while contracted with us* When you receive your contract, you will be asked to agree to have no claim against blithequark hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kindIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to at blithequark.to become a part of our dynamic and growing organization, and take the first step towards a rewarding and challenging career in customer support.