Experienced Customer Support Representative for blithequark's Shopify App

Are you a customer-centric individual with a passion for problem-solving and technical communication? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a pioneering company in the Shopify app development space. We're seeking an experienced Customer Support Representative to join our small but mighty team of four, dedicated to delivering exceptional support to our growing community of merchants. About blithequarkblithequark has been building innovative tools for Shopify merchants for over two years, with a steadfast commitment to excellence and customer satisfaction.Our app has earned an impressive rating, a testament to our dedication to providing top-notch support, even without a dedicated customer support representative until now. As we continue to grow and expand our offerings, we're excited to take our customer support to the next level with the addition of a seasoned Customer Support Representative. Your Role inOur TeamAs our first Customer Support Representative, you'll play a pivotal role in shaping our customer support system and processes, setting the standard for future team members.You'll have the opportunity to try your hand at various aspects of the business, potentially switching roles in the future if it aligns with your interests and strengths. We encourage initiative and value employees who take ownership of their work, contributing to the company's growth and success. Time Zone and Language ConsiderationsDue to our global reach and the need for 24/7 support, we're open to candidates from Morocco and other regions with a convenient time zone. Additionally, proficiency in multiple languages, particularly French, Spanish, and Italian, is a significant plus.Key ResponsibilitiesAs our Customer Support Representative, you'll be responsible for:* Communicating with customers via live chat or email, resolving issues, and providing exceptional support* Continuously learning about the features of our app and the broader Shopify ecosystem to better serve our customers* Summarizing product feedback from merchants and suggesting new ways to improve our product* Participating in non-CS related tasks, such as researching tools, writing blog posts, and creating mockups, based on your natural abilities and interestsEssential QualificationsTo succeed in this role, you'll need:* Superb written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders* A passion for helping others and a knack for problem-solving* Proficiency in discussing technical concepts at a high level, with a willingness to learn more about CSS, JS, and other relevant technologies* Ability to write technical documentation and articles* Comfortable working with basic CSS and JS, with a willingness to learn more if needed* Willingness to perform non-CS related tasks, as we're a small startup where everyone wears multiple hats* Ability to work at least 4 hours overlap with GMT+7, 9am-6pmNice to Have QualificationsWhile not required, the following qualifications would be a significant asset:* Experience working with Shopify, especially in theme development or customization* Experience working with B2B SaaS* Additional languages, particularly French, Spanish, and Italian* Skills that can benefit a startup, such as marketing, SEO, video editing, or other creative areasWhat We OfferAs a valued member of our team, you'll enjoy:* A competitive salary, negotiable based on experience* Opportunities for career growth and professional development* A dynamic, supportive work environment that encourages initiative and creativity* A chance to work on a variety of projects, from customer support to non-CS related tasks* A team that values work-life balance and flexibilityIf you're a motivated, customer-focused individual with a passion for technical communication and problem-solving, we encourage you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications further. Join the blithequark TeamAt blithequark, we're committed to building a community of talented, dedicated professionals who share our passion for innovation and customer satisfaction. If you're ready to take your career to the next level and join a dynamic team that's shaping the future of Shopify app development, we invite you to.