Experienced Customer Support QA & Chatbot Specialist – Fintech Industry Pioneer

At blithequark, we're revolutionizing the way people and businesses interact with digital assets and fiat currencies. Our innovative smart money app simplifies complex crypto workflows, making it easy to spend and off-ramp in one seamless experience. As a forward-thinking fintech company, we're committed to delivering exceptional customer experiences and pushing the boundaries of what's possible. We're now seeking a proactive and detail-oriented Customer Support QA & Chatbot Specialist to join our dynamic team. This role is more than just traditional customer support – it's an opportunity to make a meaningful impact on our customers' lives and help shape the future of fintech. If you're passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, we'd love to hear from you! Responsibilities: As a Customer Support QA & Chatbot Specialist at blithequark, you'll be responsible for: * Providing timely and professional support to customers across multiple channels, including Zendesk, email, chat, and Telegram (if necessary) * Conducting regular QA reviews of customer support interactions to ensure consistency, accuracy, and high service standards * Collaborating with the team to improve chatbot workflows, content, and performance * Assisting in documenting support processes and best practices * Contributing to overall customer experience improvements by sharing insights and feedback Key Responsibilities Breakdown: *Customer Support: Provide exceptional support to customers across multiple channels, ensuring timely and professional responses to their queries and concerns. *QA Reviews: Conduct regular QA reviews of customer support interactions to identify areas for improvement and ensure consistency, accuracy, and high service standards. *Chatbot Optimization: Collaborate with the team to improve chatbot workflows, content, and performance, ensuring seamless customer experiences. *Documentation: Assist in documenting support processes and best practices, ensuring that knowledge is shared and retained within the team. *Customer Experience: Contribute to overall customer experience improvements by sharing insights and feedback, helping to shape the future of fintech at blithequark. Requirements: To succeed in this role, you'll need: * At least 1–2 years of experience in Customer Support or a related role * Familiarity with Zendesk or similar support platforms * Experience in QA for customer service * Knowledge of chatbot systems (setup, optimization, or bot training) * Strong written and verbal communication skills in English * Detail-oriented, with the ability to identify process gaps and suggest improvements * A team player with a problem-solving mindset Preferred Qualifications: * Experience working in a fintech or related industry * Knowledge of cryptocurrency and blockchain technologies * Familiarity with agile methodologies and project management tools * Experience with customer journey mapping and user experience design * Certification in customer support or a related field (e.g., Zendesk Certified Support Agent) What We Offer: As a Customer Support QA & Chatbot Specialist at blithequark, you'll enjoy: * A dynamic and fast-paced work environment with opportunities for growth and development * A competitive salary and benefits package * A comprehensive training program to help you develop your skills and expertise * A collaborative and supportive team environment with regular feedback and coaching * Flexible working hours and remote work options * Access to the latest fintech tools and technologies * Opportunities for professional development and career advancement Why Join blithequark? At blithequark, we're passionate about delivering exceptional customer experiences and pushing the boundaries of what's possible in fintech. We're a dynamic and fast-paced company with a collaborative and supportive team environment. If you're looking for a challenging and rewarding role with opportunities for growth and development, we'd love to hear from you! : If you're passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, please including your resume and a cover letter, to. We consider all applications and look forward to hearing from you!