Experienced Customer Support Associate – Employee Assistance Program at blithequark

Are you passionate about making a positive impact on people's lives? Do you possess exceptional communication skills and a compassionate approach to helping others? If so, we invite you to join blithequark's Employee Assistance Program (EAP) team as a Customer Support Associate. This rewarding remote role offers a unique opportunity to work with a talented team, providing crucial support to individuals accessing blithequark's wellness and behavioral health services. About blithequark blithequark is a leading healthcare organization dedicated to delivering innovative solutions that improve the lives of individuals and communities. Our Employee Assistance Program (EAP) is a vital component of our services, offering confidential support and resources to employees and their families. As a Customer Support Associate, you will be part of a dynamic team that makes a real difference in people's lives. Job Overview *Job Title: Customer Support Associate – Employee Assistance Program *Company: blithequark *Location: Remote (U.S. only) *Employment Type: Full-Time *Salary: $17 – $23 per hour Key Responsibilities As a Customer Support Associate, you will be the first point of contact for individuals seeking EAP support. Your key responsibilities will include: * Responding to incoming calls and chats from employees seeking EAP support * Providing program information and assisting with appointment scheduling * Ensuring all communication follows HIPAA and confidentiality standards * Accurately documenting interactions in the system * Escalating urgent concerns to licensed professionals as needed * Supporting team collaboration with counselors and clinical support staff * Maintaining a calm, empathetic, and solutions-oriented approach in all interactions Qualifications To succeed in this role, you will need: * A high school diploma or GED (Associate's degree a plus) * 1+ years of customer service or healthcare experience (preferred) * Strong verbal and written communication skills * Comfortable managing sensitive topics with discretion and empathy * Proficient with digital tools, CRMs, and call center platforms * Ability to work independently in a remote setup * Stable internet and private workspace required Essential Skills and Competencies To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Ability to work with diverse populations and manage sensitive topics * Strong problem-solving and critical thinking skills * Proficiency in digital tools and platforms * Ability to work independently and as part of a team * Strong empathy and compassion for individuals seeking support Career Growth Opportunities and Learning Benefits At blithequark, we invest in our employees' growth and development. As a Customer Support Associate, you will have opportunities to: * Develop your skills and knowledge in customer service and healthcare * Collaborate with a talented team of professionals * Participate in ongoing training and professional development programs * Advance your career in a supportive and dynamic work environment Work Environment and Company Culture As a remote employee, you will have the flexibility to work from anywhere in the U.S. Our virtual work environment is designed to promote collaboration, innovation, and work-life balance. At blithequark, we value diversity, inclusion, and employee well-being, and we strive to create a culture that reflects these values. Compensation, Perks, and Benefits As a blithequark employee, you will enjoy: * Competitive pay ($17 – $23 per hour) * Full benefits, including medical, dental, and vision insurance * Paid training and professional development opportunities * A strong support system and collaborative work environment * Meaningful work that directly impacts people's well-being If you are passionate about making a difference in people's lives and possess the skills and qualifications outlined above, we invite you to apply for this exciting opportunity. Please submit your updated resume online to begin the interview process. We look forward to welcoming you to our team!