Experienced Customer Support Analyst – Global Payment Infrastructure

Are you passionate about delivering exceptional customer experiences and driving innovation in the payments industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering company building the payment infrastructure that enables all companies to participate in the global market. At blithequark, we're revolutionizing the way businesses engage with customers and maintain global operations. Our high-performance payment orchestrator provides access to leading payment capabilities, empowering companies to confidently interact with customers and maintain seamless payment integrations worldwide. As a Customer Support Analyst, you'll play a vital role in shaping the future of our company and contributing to our global expansion. About blithequark blithequark is a team of seasoned experts in the payments and IT industries, united by a shared vision of creating a seamless, global payment infrastructure. Our technology is designed to empower businesses to engage customers confidently and maintain global operations with ease. We're passionate about innovation and committed to delivering exceptional customer experiences. Your Challenge at blithequark As a Customer Support Analyst, you'll be part of the Implementation & Technical Account Manager Team, responsible for: • Implementing a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate. • Preventing critical incidents before they impact clients. • Providing data-driven insights and proposing improvements, positioning the NOC as a strategic team. • Creating standardized processes that ensure operational excellence and enable scalability. • Ensuring continuous operational coverage with well-defined shifts and seamless handovers. • Providing Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary. Skills You Need To succeed in this role, you'll need: • Basic knowledge in monitoring tools. • Passion for technology and innovation. • Proficiency in Jira. • Customer empathy and focus. • Strong problem-solving skills. • Fluency in English. What We Offer at blithequark • Competitive compensation package. • Remote work flexibility – work from anywhere! • Home Office Bonus – a one-time allowance to help you create your ideal home office. • Work equipment and tools. • Stock options. • Health Plan – wherever you are. • Flexible days off. • Language, Professional, and Personal growth courses. Work Environment and Company Culture At blithequark, we value collaboration, innovation, and customer-centricity. Our team is passionate about delivering exceptional customer experiences and driving innovation in the payments industry. We're committed to creating a work environment that's inclusive, diverse, and supportive. Join us, and you'll be part of a dynamic team that's shaping the future of global payment infrastructure. Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Analyst, you'll have access to: • Regular training and development programs. • Mentorship and coaching from experienced professionals. • Opportunities for career advancement and professional growth. • A culture that encourages innovation, creativity, and experimentation. If you're passionate about delivering exceptional customer experiences and driving innovation in the payments industry, we invite you to apply for this exciting opportunity. Join blithequark, and you'll be part of a dynamic team that's shaping the future of global payment infrastructure.