Experienced Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist

Are you a highly motivated and customer-focused individual with a passion for making a difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the team at blithequark as a Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist. About blithequarkAt blithequark, we are dedicated to making a positive impact on the world by providing essential services to those in need. Our team of dedicated professionals is committed to delivering exceptional customer service, while also making a meaningful contribution to the community.As a Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist, you will play a vital role in helping us achieve our mission by recruiting blood donors and providing them with a positive experience. Job SummaryWe are seeking an experienced Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist to on a temporary to permanent basis. As a key member of our team, you will be responsible for performing a variety of tele-recruiting functions in support of our defined goals for the Division.This includes contacting blood donors by telephone using a dialer system to recruit for blood donation, scheduling appointments, and providing positive service experiences to maximize donor show rates. Key Responsibilities* Perform a variety of tele-recruiting functions in support of the defined goals for the Division* Contact blood donors by telephone using a dialer system to recruit for blood donation* Use information from multiple computer systems simultaneously to bolthires appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls* Schedule appointments while providing positive service experience to maximize donor show rates* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience* Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals* Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates* Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability* May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply* Respond to or transfer inbound calls to the appropriate party* Perform other related duties as assigned* May coordinate support of community and business donor groups to assure a positive image of the blithequarkEssential Qualifications* High school diploma or equivalent required* Minimum one year of telemarketing, customer service, or call center experience is required* Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs* Excellent customer service and problem-solving skills required* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call centerPreferred Qualifications* Previous experience in a call center or telemarketing environment* Knowledge of donor recruitment and retention strategies* Experience with computer systems and software applications* Strong problem-solving and analytical skills* Ability to work in a team environment and provide support to colleagues as neededSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Strong problem-solving and analytical skills* Proficient in using multiple computer applications simultaneously* Ability to work independently and as part of a team* Strong customer service skills and ability to provide positive service experiences* Ability to maintain accurate records and meet production standardsCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to providing our employees with opportunities for growth and development.As a Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist, you will have the opportunity to develop new skills and knowledge, and to take on new challenges and responsibilities. We offer a comprehensive training program, as well as ongoing support and coaching to help you succeed in your role. Work Environment and Company CultureOur team is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. We believe in the importance of work-life balance and offer flexible scheduling and remote work options to help you achieve your goals.We are committed to making a positive impact on the world and to providing exceptional customer service to our donors and stakeholders. Compensation, Perks, and BenefitsWe offer a competitive salary and benefits package, including:* Competitive hourly rate* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) retirement plan with company match* Paid time off and holidays* Flexible scheduling and remote work options* Ongoing training and development opportunities* Recognition and rewards for outstanding performanceVaccination RequirementAs a condition of employment, all new hires must be vaccinated against COVID-19.This includes being fully vaccinated by the start of employment or having begun the vaccination process prior to the start date. Upon being offered a position, individuals will be required to submit proof of vaccination. Training ScheduleOur training program is designed to provide you with the skills and knowledge you need to succeed in your role. The training schedule is as follows:* Week 1: In-house training (Monday - Friday, 7:45 am - 4:30 pm)* Week 2: Nesting/OJT (remote learning) at home (Monday - Friday, 10:00 am - 6:30 pm)* Week 3: Continue Nesting/OJT (Monday - Thursday, 10:00 am - 6:30 pm)* Week 3: Friday production (resume Sunday - Thursday schedule)Actual Work ScheduleAfter completing three weeks of training, your actual work schedule will be as follows:* Full-time: Sunday - 11:30 am - 8:00 pm, Monday - Thursday - 12:00 pm - 8:30 pmIf you are a motivated and customer-focused individual with a passion for making a difference in the lives of others, we invite you to apply for the Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist position at blithequark.Please visit our website to and of dedicated professionals.