Experienced Customer Success Specialist – Travel Industry Expertise (Remote)

Are you a customer success expert with a passion for the travel industry? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of innovative travel solutions. We're seeking an experienced Customer Success Specialist to and help drive business growth through exceptional relationship management and consultative skills. At blithequark, we believe that travel has the power to transform lives and bring people together. Our team is dedicated to making a positive impact on our industry and the world at large. As a Customer Success Specialist, you'll play a critical role in helping our clients achieve their goals and unlock the full potential of our travel solutions. What You'll Do: As a Customer Success Specialist, you'll be responsible for managing a portfolio of clients with annual travel spend up to $1.5M. Your primary objective will be to grow client revenue through a combination of exceptional relationship management and consultative skills. You'll work closely with clients to understand their business needs and develop innovative solutions that drive growth and profitability. Some of your key responsibilities will include: * Growing client revenue through exceptional relationship management and consultative skills * Developing and implementing innovative customer-focused solutions to drive growth and profitability * Increasing profitability by proactively identifying and delivering solutions that continue to add value and expand blithequark's web of influence * Leading sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue, and supplier revenue * Developing an in-depth understanding of key business drivers, organizational culture, and the competitive position of assigned clients * Researching the marketplace and competitive products and services to highlight the value that distinguishes blithequark products, leveraging MI, benchmarking, and technology as critical value drivers * Creating pricing strategies and contributing to ongoing client P&L management * Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering * Enhancing the blithequark value proposition through policy consultation, researching white paper needs, and technology road mapping What We're Looking For: To be successful in this role, you'll need to possess a combination of skills, experience, and personal qualities. Here are some of the key requirements: * 3-5 years of account management/customer success experience, ideally in the travel industry (industry experience is not a hard requirement) * Ability to recognize client needs and develop creative solutions * Strong understanding of the external market and in-depth knowledge of the power of the blithequark value proposition * Ability to identify and understand client needs, motivations, and "hot" buttons in order to develop focused solutions * Shown success in consultative selling and demonstrating success in growing client profitability * High motivation for success and performance required * Confirmed innovative problem-solving and strong decision-making skills required * Ability to maintain an active workload by excellent prioritization and planning skills * Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions * Ability to quickly learn, understand, and articulate key product and value services in a variety of contexts What We Offer: As a Customer Success Specialist at blithequark, you'll enjoy a range of benefits and perks that will help you grow both personally and professionally. Here are some of the highlights: * Competitive national base salary range: $60,200.00 - $111,800.00 * Eligibility for a sales incentive plan based on specific sales roles or a discretionary annual bonus, which rewards participants based on individual and/or company performance * Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family * Flexible benefits tailored to each country and starting the day you do * Travel perks, including a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals * Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first * Opportunities to develop the skills you want when the time is right for you * A commitment to championing inclusion in every aspect of our business at blithequark * A dynamic and collaborative work environment where your voice is valued What to Expect: As a Customer Success Specialist at blithequark, you can expect to work in a fast-paced environment where no two days are the same. You'll be responsible for managing a portfolio of clients and developing innovative solutions to drive growth and profitability. You'll work closely with clients to understand their business needs and develop tailored solutions that meet their needs. : If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! To apply, click on the link below: We look forward to hearing from you! Equal Employment Opportunity: blithequark is an equal employment opportunity employer. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Reasonable Accommodation: We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. Recruitment Privacy Statement: For details regarding how we protect your data, please consult the blithequark Recruitment Privacy Statement. Additional Disclosures: Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Benefits-at-a-Glance: For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits-at-a-Glance