Experienced Customer Success Specialist – Mandarin and English Proficient – Night Shift Opportunity at blithequark

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you possess excellent communication skills in Mandarin and English? Are you available to work a night shift and thrive in a dynamic environment? If so, we invite you to join blithequark as a Customer Success Specialist! About blithequark blithequark is a leading innovator in the food technology industry, revolutionizing the way people order and enjoy their favorite meals. Our mission is to provide a seamless and enjoyable experience for our customers, and we're looking for talented individuals like you to help us achieve this goal. Job Summary As a Customer Success Specialist at blithequark, you will be the primary point of contact for our customers using our food ordering app. You will handle customer inquiries, concerns, and provide information through inbound and outbound phone calls. Your exceptional communication skills, attention to detail, and passion for customer satisfaction will make you an invaluable asset to our team. Key Responsibilities * Assist customers in placing online orders and provide support through phone calls * Process payments securely and proactively support customers to maintain brand reputation * Identify and escalate priority issues to ensure timely resolution * Collaborate with the team to improve customer support and maintain high service quality * Maintain accurate records and reports to track customer interactions and feedback * Participate in training and development programs to enhance skills and knowledge Requirements * Bachelor's Degree, Diploma, or equivalent in any field * At least 6 months of experience in customer support, with a call center background an advantage (but not mandatory) * B2 level proficiency in English and Mandarin (speaking, writing, and reading) * Excellent interpersonal skills, with a customer service-oriented approach * Ability to work in a fast-paced environment and adapt to changing priorities * Strong typing skills (at least 40wpm with 90% accuracy) and proficiency in Microsoft Windows and Office Preferred Qualifications * Experience in the food technology or customer service industry * Familiarity with food ordering apps and online payment systems * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Willingness to learn and adapt to new technologies and processes Work Environment and Culture * Work location: Georgetown, Penang (onsite) * Working hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break) * Full-time (rotational shift) position with opportunities for career growth and development * Collaborative and dynamic work environment with a focus on customer satisfaction and team success * Access to training and development programs to enhance skills and knowledge Compensation and Benefits * Competitive salary: RM 3,000++ (with extra allowances provided) * Opportunities for career growth and advancement * Comprehensive training and development programs * Collaborative and dynamic work environment * Access to employee benefits and perks (TBD) If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! What We Offer * A dynamic and collaborative work environment * Opportunities for career growth and advancement * Comprehensive training and development programs * Access to employee benefits and perks (TBD) * A competitive salary and extra allowances * A chance to work with a leading innovator in the food technology industry Why Join blithequark? * Be part of a team that's revolutionizing the way people order and enjoy their favorite meals * Work with a talented and diverse team of individuals who share your passion for customer satisfaction * Enjoy a dynamic and collaborative work environment that fosters growth and development * Take advantage of comprehensive training and development programs to enhance your skills and knowledge * Be part of a company that values innovation, teamwork, and customer satisfaction * Submit your resume and a cover letter outlining your experience, skills, and qualifications * Email your application to * Follow us on social media to stay up-to-date on the latest news and opportunities at blithequark Equal Opportunities Employer blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.