Experienced Customer Success Manager – Practice Management Software for Accounting Firms

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! As a Customer Success Manager at blithequark, you'll play a critical role in driving growth and value for our clients, while also contributing to the success of our rapidly expanding team. About blithequark blithequark is the global leader in practice management software for growth-minded accounting firms. Our award-winning, highly collaborative cloud platform streamlines work and communication, enabling the average accounting firm using blithequark to save 18.5 hours per week, per employee. With customers in 34 countries and a globally distributed team, we're well-funded, ranked #1 on G2, and making a global impact. Your Role As a Customer Success Manager at blithequark, you'll take ownership of your own clients, becoming an expert in the best practices of practice management and providing consultative advice to drive change. You'll function as a crucial link between our customers and the rest of the team, working closely with clients to solve their challenges and deliver value. Your main responsibilities will include: * Creating and owning a quarterly success strategy for your customer portfolio, identifying churn risks while looking for opportunities to maximize revenue with healthy accounts. * Building strong relationships with your customers, using empathy to understand their challenges and becoming an expert at driving value with blithequark. * Becoming a product expert for our Invoicing & Payments product and acting as the regional resource to help train and manage customers through to adoption. * Managing upcoming customer renewals and staying up-to-date with our Product Roadmap to promote, demo, and relay information about upcoming features to customers. * Monitoring customer health and usage metrics to work proactively and advocating for your customers internally, providing important customer insights to other departments such as Product, Sales, and Support. * Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR. About You We're looking for a seasoned professional with a track record of success in a B2B SaaS enablement role, preferably with experience in the accountancy software market. You'll be a strategic thinker who can play-to-win, comfortable carrying a target, and have great relationship-building skills. You'll also be an excellent communicator and presenter, tenacious in seeking ways to serve your customers, and curious about how the best accounting firms operate. Why Work at blithequark? * Gain global experience across the USA, New Zealand, UK, and Canada. * Enjoy 4 weeks annual leave plus 5 extra "blithequark Days" off a year. * Work in a flexible, remote-friendly environment with a high-performing team. * Be part of a fast-growing company that promotes high performers from within. * Collaborate with a diverse, team-oriented culture that invests in development and provides consistent feedback. * Enjoy generous parental leave and a comprehensive benefits package. Compensation and Benefits The estimated base salary range for this role is $60,000—$75,000 USD. In addition to a competitive salary, you'll also receive a comprehensive benefits package, including a target bonus, competitive equity grant, and generous benefits. Diversity, Equity, and Inclusion blithequark is committed to creating a diverse, inclusive, and equitable workplace. We welcome applications from individuals of all backgrounds, experiences, and perspectives. If you're a good person who is passionate about delivering exceptional customer experiences, we want to talk to you! If you're a motivated, customer-focused professional with a passion for driving growth and value, we encourage you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications further. Equal Employment Opportunity blithequark is an equal employment opportunity employer. We do not discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Accommodations If you require any accommodations during the recruitment process or your journey at blithequark, please contact us at [email protected] for a confidential discussion. Agency Referrals We appreciate your understanding and encourage direct applications from interested candidates. Thank you for considering this opportunity to !