Experienced Interim Director of Customer Success – Radiology and AI Solutions

Are you a seasoned professional with a passion for radiology and a knack for driving customer success in the healthcare industry? Do you have a proven track record of building and nurturing strategic relationships with key partners and decision-makers in radiology? If so, we invite you to join blithequark as our Interim Director of Customer Success, where you will play a pivotal role in shaping the future of medical imaging and artificial intelligence. About blithequark blithequark is a leading innovator in the field of AI-based MRI solutions, dedicated to revolutionizing the way medical professionals diagnose and treat diseases. Our cutting-edge technology has the potential to transform the healthcare landscape, and we are seeking a talented and experienced professional to as Interim Director of Customer Success. As a member of our team, you will be part of a highly motivated, interdisciplinary group of experts who are passionate about making a difference in the lives of patients and healthcare professionals. Your Role As Interim Director of Customer Success, you will be responsible for managing and strategically developing our most important customer relationships, with a particular focus on large radiology chains in the German-speaking region. You will work closely with our teams to ensure the seamless implementation and sustainable use of our AI-based MRI solutions, driving customer satisfaction and long-term retention. Your entrepreneurial mindset and pragmatic, hands-on approach will be essential in scaling our customer base and optimizing our customer success processes. Key Responsibilities * Full ownership of the customer lifecycle in the DACH region, with a focus on large radiology networks and chains * Building, nurturing, and expanding close, strategic relationships with key partners and decision-makers in radiology * Ensuring seamless onboarding, training, and high customer satisfaction in the use of our AI-powered MRI solutions * Developing and implementing tailored success plans to maximize customer value and drive long-term retention * Identifying upselling opportunities and providing strategic support during rollouts to additional sites or in expanding the scope of product use * Close collaboration with product, sales, and support teams to continuously improve our solutions and services based on customer feedback * Developing and establishing reporting structures and KPIs to measure Customer Success and support data-driven decision-making Your Background To succeed in this role, you will need to bring the following qualifications and experience: * Proven professional experience in radiology, ideally complemented by knowledge of MRI imaging and artificial intelligence * Experience in a leadership role within Customer Success, Key Account Management, or Business Development – preferably in a fast-growing HealthTech or MedTech startup * Deep understanding of the challenges and needs of radiology practices, especially in the context of digitalization and automation * Strong communication skills and experience working with medical decision-makers * Independent, solution-oriented working style with an entrepreneurial mindset and a pragmatic, hands-on attitude * Fluent German (spoken and written) as well as very good English skills What You Can Expect At blithequark, we value competence, personality, and commitment above all else. You can expect: * A focus on what matters: We prioritize your skills, experience, and passion for making a difference in the lives of patients and healthcare professionals. * Your Impact: Your work will contribute to making disease diagnosis faster, more precise, and more manageable. * Your Team: Join a highly motivated, interdisciplinary team with fast decision-making processes and a collaborative atmosphere. * Freedom to choose: Work remotely or from our office in Berlin-Kreuzberg – whatever suits you best. * Benefits: Use your personal benefits budget flexibly and choose the perks that suit you best! Why Join blithequark? * Be part of a revolutionary team that is transforming the healthcare industry with AI-based MRI solutions * Work with a highly motivated, interdisciplinary team of experts who are passionate about making a difference * Enjoy a collaborative atmosphere with fast decision-making processes * Have the freedom to choose your work environment – remote or from our office in Berlin-Kreuzberg * Benefit from a flexible benefits package that suits your needs If you are a seasoned professional with a passion for radiology and a knack for driving customer success, we invite you to join blithequark as our Interim Director of Customer Success. to take the first step towards a rewarding career with a leading innovator in the field of AI-based MRI solutions.