Experienced Customer Success Manager – Higher Education Career Access Platform

At blithequark, we're revolutionizing the way learners navigate their career journeys by connecting them with mentorship, networking, and job opportunities. As a key member of our team, the Customer Success Manager will play a pivotal role in showcasing the value of our solutions, driving adoption, and ensuring that each customer achieves their desired outcomes and experiences a clear return on investment. About blithequark blithequark is higher education's first Career Access Platform, dedicated to ensuring every learner has access to the people and networks needed to succeed. With over 650 institutional partners, we are transforming how learners navigate their career journeys by connecting them with mentorship, networking, and job opportunities. Our solutions enable our customers to focus on student success while driving measurable outcomes that enhance institutional effectiveness and reputation. By integrating engagement and experiential education, we help our customers create lasting value for their stakeholders, including students, alumni, and their broader communities. Job Summary As a Customer Success Manager at blithequark, you will be responsible for overseeing a portfolio of client accounts, managing revenue forecasts, renewals, and contract negotiations to ensure timely and successful outcomes. You will maintain a regular cadence with your accounts through a variety of channels, including monthly web-based meetings, email correspondence, phone calls, and in-person meetings. Success will be measured by your impact on gross retention, net retention, and customer adoption and engagement metrics. Key Responsibilities *Account Management: Oversee a portfolio of client accounts, managing revenue forecasts, renewals, and contract negotiations to ensure timely and successful outcomes. *Relationship Building: Develop and maintain strong relationships with key stakeholders, understanding their goals and aligning blithequark's solutions to meet their institutional objectives. *Strategic Advising: Provide consultative support, including coaching and reporting, to demonstrate measurable impacts on customer outcomes. Educate customers on platform features and functionality, aligning functionality to use cases appropriate and valuable to the individual customer. *Data Analysis: Monitor customer adoption and engagement metrics to identify risks and opportunities, implementing strategies to enhance user experience and satisfaction. *Cross-Functional Collaboration: Serve as the voice of the customer within blithequark, collaborating with internal teams to inform product development and service improvements. *Program Contribution: Participate in customer success initiatives, including customer workshops, webinars, blithequark Admin Community engagement, and other customer education and engagement tactics. *Sales Partnership: Work alongside the Sales team to develop growth plans for accounts and assist in pre-sales activities as needed. Preferred Qualifications *PREFER 5+ years of experience working in the higher education or non-profit industry *PREFER 1+ year of experience in SaaS or equivalent technology sector * Familiarity with the blithequark platform, ideally as an Admin * Skilled in managing complex customer relationships and delivering effective solutions * Strong communication skills and ability to collaborate across teams and stakeholders * Comfortable discussing platform strategy while also diving into technical details * Highly organized with the ability to prioritize and manage multiple tasks * Passionate about education, equity, and student success, with a customer-first approach * Proficient in Microsoft Office, Salesforce, Vitally, and other CRM tools; quick to learn new systems * Willingness to travel up to 15% Essential Qualifications * Bachelor's degree in a related field * 3+ years of experience in a customer-facing role * Proven track record of success in customer success, account management, or a related field * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities Skills and Competencies * Strong customer relationship management skills * Ability to analyze complex data and develop strategic recommendations * Excellent communication and presentation skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong organizational and time management skills * Ability to collaborate with cross-functional teams * Strong technical skills, including proficiency in CRM tools and platforms Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Customer Success Manager, you will have opportunities to: * Develop your skills and expertise in customer success, account management, and related fields * Collaborate with cross-functional teams to inform product development and service improvements * Participate in customer success initiatives and contribute to the development of new programs and services * Receive regular feedback and coaching to support your growth and development * Have access to ongoing training and professional development opportunities Work Environment and Company Culture blithequark is a dynamic and innovative company that values collaboration, creativity, and customer success. Our team is passionate about education, equity, and student success, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Customer Success Manager, you will be part of a team that is dedicated to making a positive impact on the lives of learners and institutions. Compensation, Perks, and Benefits We offer a competitive salary, comprehensive benefits package, including comprehensive health coverage and flexible PTO. We also offer a range of perks and benefits, including: * Competitive salary range: $65,000 - $80,000 per year * Comprehensive benefits package, including comprehensive health coverage and flexible PTO * Opportunities for professional development and growth * Collaborative and supportive work environment * Access to ongoing training and professional development opportunities * Flexible work arrangements, including remote work options If you are a motivated and customer-focused individual who is passionate about education, equity, and student success, we encourage you to apply for this exciting opportunity. Please mention the word PREFER and tag RMmEwNjo5OGMwOjM2MDA6OjEwMw== when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. 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