Experienced Customer Success Manager – Driving Growth and Retention at Blithequark

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join Blithequark as a Customer Success Manager (CSM) and take on the exciting challenge of owning the success, retention, and expansion of high-potential customer accounts. About Blithequark Blithequark is a leading innovator in the Healthtech industry, dedicated to revolutionizing the way healthcare professionals and organizations work together to deliver exceptional patient care. Our cutting-edge solutions are designed to streamline workflows, enhance collaboration, and drive meaningful outcomes. As a CSM at Blithequark, you'll be part of a talented team that's passionate about making a difference in the lives of healthcare professionals and the patients they serve. Job Summary As a Customer Success Manager at Blithequark, you'll be responsible for driving the success and growth of our high-potential customer accounts. You'll work closely with our Product, Delivery, Support, and leadership teams to serve as the strategic post-sale owner, driving alignment, unblocking progress, and building value-based client relationships. Your expertise will be essential in identifying opportunities for expansion, developing tailored solutions to meet customer needs, and ensuring seamless onboarding and adoption of our solutions. Key Responsibilities * Own the success, retention, and expansion of high-potential customer accounts, working closely with cross-functional teams to drive alignment and growth * Develop and execute customized success plans to meet customer needs, ensuring timely and effective onboarding and adoption of our solutions * Build and maintain strong relationships with senior-level stakeholders, including C-level executives, to drive business growth and retention * Identify opportunities for expansion and develop strategic plans to capitalize on these opportunities * Collaborate with Product and Delivery teams to gather feedback and insights from customers, informing product roadmap and development priorities * Develop and deliver executive-level presentations to communicate customer success stories, business outcomes, and growth opportunities * Analyze customer data and metrics to identify trends, opportunities, and areas for improvement * Develop and implement targeted strategies to drive customer adoption, retention, and expansion * Stay up-to-date with industry trends, competitor activity, and market developments to inform customer success strategies Requirements * 6+ years of experience in account management, customer success, or strategic consulting roles within an enterprise SaaS or Healthtech environment * Demonstrated ability to manage and grow complex accounts with multiple stakeholders and technical workflows * Outstanding communication and executive presentation skills, with the ability to influence senior-level stakeholders * Proven track record of driving business growth, retention, and expansion in a customer-facing role * Strong analytical and problem-solving skills, with the ability to analyze complex customer data and metrics * Experience with CRM software, customer success platforms, and other relevant tools and technologies Benefits * Competitive salary and bonus structure * Comprehensive healthcare benefits, including medical, dental, and vision coverage * Wellness programs and initiatives to support your physical and mental well-being * 401(k) retirement plan with company match * Flexible PTO policy to support your work-life balance * Stipends for fitness activities, snacks, and other perks to enhance your work experience * Opportunities for professional growth and development, including training, mentorship, and career advancement Work Environment and Culture Blithequark is a dynamic and fast-paced work environment that's passionate about innovation, collaboration, and customer success. Our team is comprised of talented professionals who are dedicated to making a difference in the lives of healthcare professionals and the patients they serve. We're committed to fostering a culture of inclusivity, respect, and open communication, where everyone has the opportunity to grow, learn, and thrive. If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant supporting materials to. We can't wait to hear from you and explore how you can contribute to the success of Blithequark!