Experienced Customer Solutions Architect – German Speaking

Join blithequark, a pioneer in analytics engineering, as we continue to revolutionize the way data teams transform raw data into reliable, actionable insights. As a Customer Solutions Architect, you will play a vital role in helping our current customers gain the most value from their dbt Cloud deployment. If you're passionate about empowering data practitioners, have a solid technical background, and are fluent in German, we'd love to hear from you. About Us At blithequark, we believe in empowering data practitioners to unlock transparency, flexibility, and collaboration through code-based data transformations. Our analytics engineering platform, dbt Cloud, is the leading solution for modern data warehousing architectures, the analytics stack, and SQL proficiency. Since 2016, we've grown from an open-source project into a global company, serving over 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We're backed by top-tier investors, including Andreessen Horowitz, Sequoia Capital, and Altimeter. About the Role As a Customer Solutions Architect, you will be responsible for managing a portfolio of Enterprise customers, monitoring the health of your accounts, and identifying opportunities for potential expansion and churn or contraction risks. You will work closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers. Key Responsibilities * Manage a portfolio of Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks * Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals * Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of * Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes * Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities * Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team * Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content What You'll Need * 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner * A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency * High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role * Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations * Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects * Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required * Fluency in German What Will Make You Stand Out * Bonus points for dbt certification, prior dbt experience will be very helpful in this role * Basic python competency and advanced SQL knowledge * Have experience with ancillary tools, managing data infrastructure, APIs, etc Remote Hiring Process Our hiring process is designed to be efficient and effective. We'll be conducting the following rounds: 1. Interview with Talent Acquisition Partner 2. Interview with Hiring Manager 3. Follow-up task and task review call 4. Team interview round Benefits At blithequark, we offer a comprehensive benefits package, including: * Unlimited vacation time with a culture that actively encourages time off * Pension Plan * Comprehensive healthcare coverage * Generous paid parental leave * Flexible stipends for: + Health and Wellness + Home Office Setup + Cell Phone and Internet + Learning and Development + Office Space Compensation We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around blithequark's total rewards during your interview process. The typical starting salary range for this role is: €85,000 - €103,000 EUR. If you're passionate about empowering data practitioners, have a solid technical background, and are fluent in German, we'd love to hear from you. to become a part of our dynamic team at blithequark.