Experienced Customer Solutions Architect and Technical Leader - Cloud and Data Solutions Development and Implementation - blithequark

Introduction to blithequark At blithequark, we have been at the forefront of innovation, pioneering our tech journey as a leader in the public cloud, operating in a complex and highly regulated business environment. Our engineering organization has grown significantly, and we have successfully moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in our industry. We have open-sourced several of the software tools we built and forged new partnerships with other digital leaders.Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and we are exploring how best to bring some of the tools to market as enterprise B2B software solutions. Role OverviewThe blithequark team is seeking a customer-centric, energetic, and highly-motivated individual to as a Customer Solutions Architect.You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity. Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams, as well as other cross-functional verticals.In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. Key Responsibilities Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities. Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. Serves as a knowledge resource and escalation point for coworkers and customers. Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. Leads high customer satisfaction through the use of data and proactive solutions. Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions. Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.Develops and maintains technical support procedures and policies. Builds credibility and trust within the team and with our business customers and stakeholders. Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects. Analyzes, defines, and documents requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop. Key Areas of Focus for Customer Solutions Architects Trusted Advisor: We are the front line for our customer's tech, product, and cyber needs as well as for solutioning product-specific improvements. Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups. Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally. Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems, and identify areas of improvement for our products. Pre-Sales & Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests.Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at our disposal. Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. Essential and Preferred QualificationsThe ideal candidate will have a Bachelor's degree or military experience, with at least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.You should have at least 3 years of experience working with cross-functional teams, and at least 3 years of experience with cloud services, data clouds, and data manipulation languages. Additionally, you should have at least 2 years of experience with design, implementation, or consulting experience of distributed applications. Preferred qualifications include a Master's Degree in Computer Science, Engineering, Information Technology, high level of comfort communicating effectively across internal and external organizations, history of successful technical consulting and/or architecture engagements with large-scale customers or enterprises, and 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.Skills and Competencies To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively with diverse cross-functional teams. You should be technically capable and credible, with a strong understanding of cloud services, data clouds, and data manipulation languages. You should also be able to think critically and creatively, with a focus on finding solutions to address every customer problem and need. Additionally, you should be able to work autonomously, with a strong ability to manage complex situations and ambiguous environments.You should be a trusted advisor, customer ambassador, and subject matter expert, with a focus on demonstrating value and thought leadership. You should also be able to build credibility and trust within the team and with our business customers and stakeholders. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Solutions Architect, you will have the opportunity to work on complex and challenging projects, with a focus on developing your technical and business skills.You will also have the opportunity to work with a talented and experienced team, with a focus on collaboration and knowledge sharing. We offer a range of training and development programs, including technical training, leadership development, and mentorship programs. We also offer a range of career growth opportunities, including promotions, lateral moves, and opportunities to work on new and challenging projects. Work Environment and Company Culture At blithequark, we are committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion.We believe in fostering a culture of innovation, collaboration, and creativity, with a focus on delivering exceptional results for our customers. We offer a range of benefits and perks, including flexible working hours, remote work options, and a range of wellness programs. We also offer a range of social and community programs, including volunteer opportunities, social events, and community outreach programs. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, with a range of perks and benefits, including health insurance, retirement savings, and paid time off.We also offer a range of recognition and reward programs, including bonuses, stock options, and other incentives. The minimum and maximum full-time annual salaries for this role are $170,700 - $194,800, depending on location and experience. We also offer a range of other benefits, including flexible working hours, remote work options, and a range of wellness programs. Conclusion If you are a customer-centric, energetic, and highly-motivated individual, with a passion for technology and innovation, we encourage you to apply for this exciting opportunity.As a Customer Solutions Architect at blithequark, you will have the opportunity to work on complex and challenging projects, with a focus on developing your technical and business skills. You will also have the opportunity to work with a talented and experienced team, with a focus on collaboration and knowledge sharing. Don't miss out on this opportunity to join a dynamic and innovative company, with a focus on delivering exceptional results for our customers. to become a part of our team and help us shape the future of technology and innovation.