Experienced Customer Service Support Specialist – Chat and Sales Expert

At blithequark, we're on a mission to revolutionize the way people interact with our brand. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences to our customers through our chat platform. If you're passionate about providing top-notch support, have a knack for sales, and thrive in a fast-paced remote environment, we want to hear from you! About blithequarkblithequark is a dynamic and innovative company that's changing the game in the industry.We're committed to empowering our customers with the best products and services, and we're looking for talented individuals like you to. Our company culture is built on a foundation of collaboration, innovation, and a passion for excellence. We believe in fostering a work environment that's inclusive, supportive, and fun, where our employees can grow and thrive. Job SummaryAs a Support Specialist, Chat, you'll be responsible for providing exceptional customer service through our chat platform, responding to inbound sales leads, and making outbound contacts to identify opportunities to increase tire sale revenues.You'll work closely with our team to meet or exceed individual and department KPIs and performance goals, while maintaining a high level of customer satisfaction. Key Responsibilities* Respond to all inbound sales leads from current and potential customers through our chat platform* Make outbound contacts to identify opportunities to increase tire sale revenues* Meet or exceed individual and department KPIs and performance goals* Listen and learn products to become a subject matter expert* Effectively manage changes related to promotional offerings, new products, and systems* Handle inbound live chat sessions from customers* Verify customer account and order information* Respond to client questions with correct grammar and complete information* Process online orders, returns, and adjustments* Track deliveries, installation, inventory, and pricing* Manage customer issues ensuring 100% customer satisfaction* Maintain positive relationships post-order to gauge satisfactionRequirements* Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required* Experience with inbound and outbound product and service sales* Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center* High school diploma/GED required, associates/bachelors degree or equivalent experience preferred* Must have experience in helping customers and providing customer service* Must be adaptable and dependable – proven ability to follow through on tasks and adhere to flexible work schedules and shifts* Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums* Demonstrates technical savvy and ability to learn and navigate computer* Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges* Bilingual – ability to fluently speak and write in Spanish is a bonus* Prior experience in tire or automotive industry is a bonus* Prior experience working in a remote environment is a bonusEssential Skills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Strong problem-solving and analytical skills* Proficiency in computer programs, chat applications, and systems* Ability to learn and adapt quickly to new products and systems* Strong customer service skills, with a focus on delivering exceptional experiences* Ability to work independently and as part of a team* Strong time management and organizational skills* Ability to meet or exceed individual and department KPIs and performance goalsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.We offer a range of training and development programs, including:* On-the-job training and coaching* Regular feedback and performance evaluations* Opportunities for advancement and career growth* Access to industry-leading training and development programs* A culture of innovation and experimentation, where you can try new things and learn from your mistakesWork Environment and Company CultureWe're a remote-first company, which means you'll have the flexibility to work from anywhere. Our team is spread across the globe, and we're committed to creating a culture that's inclusive, supportive, and fun.We believe in fostering a work environment that's collaborative, innovative, and empowering, where our employees can grow and thrive. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Competitive hourly rate* Opportunities for bonuses and incentives* Comprehensive benefits package, including health, dental, and vision insurance* 401(k) matching program* Paid time off and holidays* Access to industry-leading training and development programs* A culture of innovation and experimentation, where you can try new things and learn from your mistakesIf you're passionate about delivering exceptional customer service, have a knack for sales, and thrive in a fast-paced remote environment, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a culture that's inclusive, supportive, and empowering.