Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support

Are you passionate about delivering exceptional customer service in a dynamic and fast-paced healthcare environment? Do you have a knack for navigating complex billing and insurance systems? If so, we invite you to join the esteemed team at blithequark, a leading provider of administrative and clinical support services for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I at blithequark, you will play a vital role in supporting the revenue cycle operations of ColumbiaDoctors, handling incoming phone calls from patients, insurance carriers, and physician offices. Your exceptional communication skills, attention to detail, and ability to work in a team environment will make you an invaluable asset to our organization. About blithequark blithequark is a trusted partner to ColumbiaDoctors, providing administrative and clinical support staff to ensure the highest level of patient care and satisfaction. Our team is dedicated to delivering exceptional customer service, while maintaining a productive and inclusive work environment. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. Job Summary The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Key responsibilities include: * Handling a large volume of calls and performing work in a timely manner * Attempting to collect full payment from patients or guarantors in a professional and courteous manner * Establishing payment arrangements per guidelines and documenting terms in the billing system * Applying payments collected over the phone to each date of service * Handling customer inquiries, disputes, and complaints, and escalating contentious complaints to a supervisor or higher management * Obtaining all insurance, demographic, and guarantor information and updating patient profiles as well as billing third-party payers as appropriate * Clearly documenting in the system a summary of work and follow-up steps after each call Key Responsibilities * Handle a high volume of calls and perform work in a timely manner * Attempt to collect full payment from patients or guarantors in a professional and courteous manner * Establish payment arrangements per guidelines and document terms in the billing system * Apply payments collected over the phone to each date of service * Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to a supervisor or higher management * Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate * Clearly document in the system a summary of work and follow-up steps after each call Qualifications * High school graduate or GED certificate required * A minimum of 6 months' experience in a physician billing or third-party payer environment * Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations * Candidate must demonstrate the ability to understand and navigate the payer adjudication process * Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred * Knowledge of medical terminology is preferred * Previous call center/claims experience is preferred * Previous experience in an academic healthcare setting is preferred Benefits and Compensation * Hourly rate ranges: $22.39 - $28.29 * Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education * Comprehensive benefits package, including healthcare and various other benefits * Paid time off to promote a healthy lifestyle * Opportunities for career growth and professional development Work Environment and Culture * Remote work arrangement with occasional requirements to visit the office for training, meetings, and other business needs * Collaborative and inclusive work environment * Commitment to providing exceptional customer service and maintaining a productive environment for all employees * Equal employment opportunity employer, adhering to all requirements of all applicable federal, state, and local civil rights laws If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please apply including your resume and cover letter, to. We look forward to hearing from you! About blithequark blithequark is a leading provider of administrative and clinical support services for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. Our team is dedicated to delivering exceptional customer service, while maintaining a productive and inclusive work environment. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. Why Join blithequark? * Opportunity to grow as part of a revenue cycle career ladder * Collaborative and inclusive work environment * Comprehensive benefits package, including healthcare and various other benefits * Paid time off to promote a healthy lifestyle * Opportunities for career growth and professional development Equal Employment Opportunity blithequark is an equal employment opportunity employer, adhering to all requirements of all applicable federal, state, and local civil rights laws. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees are treated with dignity and respect. If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please apply including your resume and cover letter, to. We look forward to hearing from you! Contact InformationJob Type Full-time Remote Yes Hourly Rate $22.39 - $28.29 Benefits Comprehensive benefits package, including healthcare and various other benefits Paid Time Off Yes Career Growth Opportunities Yes Equal Employment Opportunity Yes Work Environment Collaborative and inclusive work environment Company Culture Commitment to providing exceptional customer service and maintaining a productive environment for all employees