Experienced Customer Service Agent – After Hours Division – EST Working Hours (Remote)

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients? If so, we invite you to join our dynamic team at blithequark as a Customer Service Agent in our After Hours Division. As a key member of our EST working hours team, you will play a vital role in providing top-notch support to our clients and caregivers, ensuring seamless service delivery and exceptional customer satisfaction. About blithequark blithequark is a global Business Process Outsourcing (BPO) company, partnering with a USA Client to offer Elderly Home Based Care and various other services in the Healthcare sector. Our mission is to provide innovative solutions that transform the way healthcare services are delivered, and we're committed to building a team of talented professionals who share our vision. Job Summary We're seeking a highly skilled and compassionate Customer Service Agent to join our After Hours Division. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and caregivers, resolving queries, and ensuring timely responses to client inquiries. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Responsibilities As a Customer Service Agent in our After Hours Division, you will be responsible for: * Answering all incoming calls and resolving client and nurse queries within the scope of after-hours * Providing timely responses to queries that come in via the texting platform * Notifying clients and replacing caregiver callouts as necessary * Confirming caregivers 1-2 hours before shift start * Performing initial intake for callers potentially interested in services * Documenting all scenarios on our platform, as well as updating caregiver schedules as needed * Completing non-urgent Admin projects Requirements To be successful in this role, you will need to possess: * Fluency in English * Compassion and confidence in your interactions with clients and caregivers * Responsibility and reliability in managing your workload and meeting deadlines * Customer service working experience, preferably in a healthcare or staffing environment * Adaptability and flexibility regarding work hours, including weekends and extended shifts * Impeccable phone and computer skills, with the ability to navigate our platform efficiently * Staffing and/or healthcare experience will be an added benefit Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build rapport with clients and caregivers * Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions * Ability to work independently and as part of a team, with a focus on collaboration and mutual support * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to adapt to changing situations and priorities, with a focus on flexibility and resilience Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting the growth and development of our team members. As a Customer Service Agent in our After Hours Division, you will have access to: * Ongoing training and development opportunities, including coaching and mentoring * Opportunities for career advancement and professional growth within our organization * A dynamic and supportive work environment, with a focus on collaboration and mutual support * A comprehensive benefits package, including health insurance, retirement savings, and paid time off Work Environment and Company Culture As a remote employee, you will be working from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our company culture is built on a foundation of collaboration, mutual respect, and a commitment to excellence. We're a diverse and inclusive team, with a focus on supporting the growth and development of our team members. Compensation, Perks, and Benefits As a Customer Service Agent in our After Hours Division, you will be eligible for a competitive salary, with opportunities for bonuses and incentives based on performance. You will also have access to a comprehensive benefits package, including: * Health insurance, with a focus on supporting your physical and mental well-being * Retirement savings, with a matching program to help you build a secure financial future * Paid time off, with a focus on work-life balance and flexibility * Opportunities for professional development and growth, with a focus on supporting your career aspirations If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Note This offer from blithequark has been enriched by Jobgether.com and has a 72% flex score.