Experienced Customer Service Representative - Nights and Weekends (Full Time) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as a Customer Service Representative - Nights and Weekends, where you'll play a vital role in managing transactions and relationships with our valued sellers and customers. About blithequarkblithequark is a leading innovator in the live event industry, dedicated to providing a seamless experience for both our sellers and customers.Our mission is to revolutionize the way people connect with live events, and we're seeking talented individuals like you to. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering elite service and exceeding customer expectations. Your Role ExpectationsAs a Contact Center Representative in the first 30, 90, and 180 days, your role expectations will progress as follows:### 30 Days In* Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. ### 60 Days In* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.* Navigate order queue and determine what requires attention to provide real-time assistance. ### 90 Days In* Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. What You'll Bring* Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.* Interest in the live event space and an eager-to-learn attitude. Work Environment and Schedule* Office Location: Coppell, TX* Work Schedule:+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours:- 2:30pm-11:00pm, with Monday and Tuesday off. - 3:30pm-12:00am, with Wednesday and Thursday off. - 1:30pm-10:00pm, with Monday and Tuesday off. Compensation and Benefits* $40,000 base salary with overtime eligibility* Bi-annual bonuses* Annual equity grant* Any hours worked over 40/week are overtime eligibleWhy Join blithequark?* Opportunity to work with a leading innovator in the live event industry* Collaborative and dynamic work environment* Comprehensive training and development programs* Competitive compensation and benefits package* Chance to make a real impact on customer experiencesIf you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications further.Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Contact UsIf you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!