Experienced Customer Service Representative – Remote Contact Center Support for Federal Government Contract

Are you a customer-focused individual with excellent communication skills, looking for a challenging and rewarding role in a fast-paced environment? Do you have a passion for delivering exceptional customer experiences and a strong desire to work in a dynamic and structured setting? If so, we invite you to join blithequark's team as a Customer Service Representative in our remote contact center. About blithequarkblithequark is a leading organization that has been serving the federal government contract for years, providing top-notch customer service and support to our clients.Our team is dedicated to delivering exceptional experiences, and we're committed to fostering a culture of excellence, innovation, and collaboration. As a Customer Service Representative at blithequark, you'll be part of a talented and diverse team that's passionate about making a difference. Job SummaryWe're seeking highly motivated and customer-centric individuals to join our remote contact center team as Customer Service Representatives. As a key member of our team, you'll be responsible for providing exceptional customer service via phone, email, and other channels, while ensuring accurate and timely handling of customer inquiries.You'll work closely with our clients, responding to their needs, and resolving issues in a professional and courteous manner. Responsibilities & DutiesAs a Customer Service Representative at blithequark, you'll be responsible for:* Providing a high-level of customer service in all responsibilities, ensuring that every interaction is positive and memorable. * Actively participating in training and applying lessons learned to provide excellent customer service in accordance with blithequark's needs and scripts.* Ensuring accurate and timely handling of customer inquiries through multiple channels, including phone, email, and other digital platforms. * Using data analytics and user interviews to determine call trends and report them to blithequark's clients. * Rapidly escalating issues to supervisor/management as appropriate, ensuring that critical issues are addressed promptly and effectively. * Utilizing call scripts, messaging/email templates, and desk guides to ensure consistency and quality in customer interactions.* Learning necessary information to provide high-level customer service about relevant topics, including loan operations, order processing, and order form compilation. * Ensuring the highest level of privacy and security to protect the client, their customers, and sensitive information. Minimum QualificationsTo be considered for this role, you must meet the following minimum qualifications:* High School diploma or GED required. * 1 year of contact center or related customer experience. * 6 months of computer experience in a business environment.* Must be able to obtain and maintain a Public Trust Security Clearance. * Must be a US Citizen. * Minimum Internet requirements are 25mbps download and 10mbps upload to work from home. * Current blithequark employees are not eligible. Preferred QualificationsWhile not required, the following qualifications are preferred:* Bilingual – Spanish preferred. * Bachelor's degree. * Prior experience supporting the Small Business Administration. Knowledge, Skills & AbilitiesTo succeed in this role, you must possess:* A friendly and professional speaking voice and patient demeanor.* Outstanding attendance and punctuality. * Ability to provide excellent customer service. * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. * Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers).* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive and respectful of all individuals.Compensation & BenefitsAs a Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including:* At least $17.20 per hour, with the possibility of higher rates based on applicable Wage Determination. * Health and Welfare benefits, including medical, dental, and vision premiums, paid by blithequark for cleared employees working 40 hours per week. Work Environment & CultureAs a remote contact center team member, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment.Our team is dedicated to fostering a culture of collaboration, innovation, and continuous learning, and we're committed to providing the resources and support you need to succeed. If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications and next steps. NoteThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.It's intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by blithequark.