Experienced Customer Service Representative – Part-Time, Temporary, Work-from-Home Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further than blithequark, a leading provider of innovative solutions and services. We're seeking an experienced Customer Service Representative to on a part-time, temporary basis, working from the comfort of your own home. About blithequarkAt blithequark, we're dedicated to making every interaction count. Our guiding principles – Make every interaction Count, Act with Respect and Integrity, Demonstrate Passion for Continuous Improvement, and Be Worthy of Trust from all Stakeholders – drive everything we do.We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Job SummaryAs a Customer Service Representative at blithequark, you'll be the face of our company, providing exceptional support to our clients and their customers. You'll be responsible for resolving customer inquiries and concerns in a timely and professional manner, while demonstrating our core values and adhering to our guiding principles.This is a part-time, temporary opportunity, working from home, with a flexible schedule that includes evenings and overtime. Key Responsibilities* Resolve customer inquiries and concerns in accordance with client and company policies and federal regulations* Provide customer support through phone calls, emails, and other communication channels* Follow strict work instructions, security verifications, and SOPs that may vary* Adapt to continual changes to work instructions and procedures as needed* Meet expectations for all balance scorecard metrics; demonstrate improvement over time* Follow proper escalation and de-escalation procedures for unsolved customer requests* Maintain productivity in accordance with support program and company standards* Attend and participate in required training sessions* Follow all safety, ethics, human resources, and security policies and procedures* Must keep all systems open and be responsive to management during working hoursQualifications* High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience* Excellent verbal and written communication skills* Excellent customer service and speaking skills* Must be 18 years of age or olderPreferred Qualifications* Previous experience in a customer service role, preferably in a call center or remote work environment* Familiarity with CRM software and other customer service tools* Ability to work in a fast-paced environment with multiple priorities and deadlines* Strong problem-solving and critical thinking skills* Ability to work independently with minimal supervisionWhat We Offer* Competitive hourly rate* Flexible scheduling with evenings and overtime opportunities* Opportunity to work from home in a comfortable and distraction-free environment* Comprehensive training program to ensure your success in the role* Ongoing support and feedback from management and colleagues* Opportunities for career growth and advancement within the company* A dynamic and inclusive work environment that values diversity, equity, and inclusionWork EnvironmentAs a remote worker, you'll have the flexibility to work from the comfort of your own home.Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're committed to providing the tools and resources you need to succeed in your role, including comprehensive training, ongoing support, and opportunities for career growth and advancement. Equal Employment Opportunityblithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this part-time, temporary opportunity at blithequark. Please apply including your resume and a cover letter, through our website. We can't wait to hear from you!