Experienced Customer Service Representative – Insurance Agency Team Member for Dynamic and Growth-Oriented blithequark Team

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences that not only meet but exceed our clients' expectations. As a leading insurance agency, we understand the importance of building strong, lasting relationships with our community members. Our mission is to provide top-notch insurance solutions, foster a culture of empathy and understanding, and create a work environment that is both fun and rewarding. If you are a customer-focused and driven individual with a passion for helping others, we invite you to join our dynamic team as a Customer Service Representative.Job Overview As a Customer Service Representative with blithequark, you will play a vital role in generating exceptional client experiences that drive the growth and success of our insurance agency. Your attention to detail, excellent customer service skills, and desire to help people make you an ideal fit for this position. You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We are committed to providing our team members with the training, development, and resources needed to succeed and grow in their careers. Key Responsibilities Establish and maintain strong customer relationships, following up with customers as needed to ensure their needs are met and exceeded. Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business. Efficiently meet the needs of customers through exemplary communication, ensuring that their concerns are addressed and resolved in a timely and professional manner. Collaborate with other agency team members to achieve business objectives and drive growth. Essential Qualifications To be successful in this role, you must possess a strong passion for delivering exceptional customer service, a positive attitude, and a willingness to learn and develop.You should be happy to work hard, learn, and develop, and be open to coaching and feedback. A relevant P&C insurance license is required, and you must be committed to maintaining this license throughout your employment with blithequark. Preferred Qualifications While not required, we prefer candidates with previous experience in customer service, insurance, or a related field. A strong understanding of insurance principles and practices is desirable, as well as excellent communication and interpersonal skills.If you are a driven and sales-minded individual, we anticipate internal growth opportunities that can help you achieve your career goals. Skills and Competencies Excellent customer service and communication skills. Strong attention to detail and ability to multitask. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Proficiency in insurance software and systems (training provided).Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. We offer comprehensive training and development programs, as well as opportunities for advancement and professional growth. Our goal is to help you achieve your career goals and provide you with the skills and knowledge needed to succeed in the insurance industry. Work Environment and Company CultureOur office environment is fun, fast-paced, and dynamic, with a strong focus on teamwork and collaboration.We believe in recognizing and rewarding our team members' hard work and achievements, and we offer a range of benefits and perks to support your well-being and career growth. Our leader values hard work, giving back, and having fun, and we are committed to creating a positive and supportive work environment that allows you to thrive. Compensation, Perks, and Benefits We offer a competitive compensation package, including: 401(k) and 401(k) matching. Dental, health, and vision insurance. Flexible schedule and unlimited PTO (based on results).Paid holidays and a fun office environment. Opportunities for career growth and professional development. Conclusion If you are a customer-focused and driven individual with a passion for helping others, we invite you to join our dynamic team at blithequark. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving the growth and success of our insurance agency. With our comprehensive training and development programs, opportunities for advancement, and competitive compensation package, we are confident that you will find a rewarding and challenging career with blithequark.to take the first step towards an exciting and fulfilling career in the insurance industry!