Experienced Customer Service Representative – Full-Time and Part-Time Opportunities for On-Site Training to Work from Home with blithequark

Introduction to blithequark and the Industry blithequark is a leading provider of customer experience solutions, dedicated to delivering exceptional service to its clients and their customers. As a customer service representative with blithequark, you will be part of a dynamic team that is passionate about building strong relationships and providing top-notch support. The customer service industry is rapidly evolving, with a growing demand for skilled professionals who can navigate complex issues and provide personalized solutions.At blithequark, we are committed to staying ahead of the curve, investing in the latest technology and training programs to ensure our representatives have the tools they need to succeed. Job Overview We are seeking highly motivated and customer-focused individuals to as customer service representatives. As a representative, you will be responsible for handling inbound customer inquiries, resolving issues, and providing support via phone, email, or chat. You will work on behalf of some of the most recognizable brands in the world, utilizing state-of-the-art contact center technology and customer experience methodology.This is a fantastic opportunity to start your career with blithequark and grow with our company, with many advancement opportunities available, including supervisor, trainer, talent acquisition, and operations management roles. Key Responsibilities Listen to and resolve customer issues in a professional and courteous manner Utilize systems and technology to complete account management tasks and provide support Recognize sales opportunities and apply sales skills to upgrade customers Explain and position products and processes when interacting with customers Appropriately escalate customer dissatisfaction and ensure first call resolution through problem-solving and effective call handling Work collaboratively with the team to achieve sales and customer satisfaction goals Candidate Qualifications To be successful in this role, you should be highly motivated, energetic, and dedicated to providing exceptional customer service.We are looking for individuals who are passionate about building relationships and turning knowledge into customer wins. If you are a positive, driven, and confident individual, we encourage you to apply. Required Qualifications Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computerThe ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation, including the training period Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred Qualifications One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experienceCompensation and Benefits At blithequark, we believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.Standard starting compensation is $12.50 per hour, with regular reviews and raises awarded based on tenure and performance. Our employees earn paid time off, paid holidays, and paid training opportunities. We also offer a range of incentives, including monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.Benefits Highlights Medical, Dental, and Vision Coverage Options Paid Time-Off Regular RaisesAdvancement Opportunities Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests Work Environment and Company Culture At blithequark, we are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities. We believe that our employees are our greatest asset, and we strive to provide a workplace that is engaging, supportive, and rewarding.Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to be their authentic selves. We are proud to be an equal opportunity employer and welcome applications from diverse candidates. Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment All employees must be authorized to work in the country where the job is based. Subject to the program and location of the position, employees may be required to submit to a background and/or security investigation with a fingerprint.Job offers are contingent on background/security investigation results. Employees may also be required to submit to drug screening, with job offers contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.If reasonable accommodations are needed, please contact Human Resources. Conclusion If you are a motivated and customer-focused individual who is passionate about building relationships and providing exceptional service, we encourage you to apply for this exciting opportunity to at blithequark. With our industry-leading training, competitive compensation and benefits, and commitment to diversity and inclusion, we offer a rewarding and supportive work environment that will help you grow and succeed in your career.to take the first step towards an exciting and fulfilling career with blithequark!