Experienced Customer Service Representative – Full Remote Opportunity at blithequark

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a FullRemote Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our clients, ensuring their satisfaction, and driving business growth. About blithequarkblithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services.We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a strong commitment to innovation, customer satisfaction, and employee development, we strive to be the go-to partner for businesses seeking to modernize through digitalization. Job SummaryAs a FullRemote Customer Service Representative at blithequark, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and chat.You will work closely with our clients to resolve customer issues, sell new products and services, and ensure best-in-class customer satisfaction. This is a fantastic opportunity to join a dynamic team, develop your skills, and grow your career in a fast-paced, customer-centric environment. Key Responsibilities* Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner* Utilize systems and technology to complete account management tasks, including data entry, order processing, and customer updates* Recognize sales opportunities and apply sales skills to upgrade customer experiences* Explain and position products and processes with customers, ensuring they understand the value proposition* Escalate customer dissatisfaction with managerial teams, ensuring prompt resolution and customer satisfaction* Ensure first call resolution through problem-solving and effective call handling* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction* Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales targetsEssential Qualifications* High school diploma or equivalent required; associate's or bachelor's degree preferred* Excellent organizational, written, and oral communication skills* Ability to type swiftly and accurately (20+ words per minute)* Basic knowledge of bolthires Office Suite (Excel, PowerPoint, Word, Outlook)* Basic understanding of Windows operating system* Highly reliable with the ability to maintain regular attendance and punctuality* Ability to evaluate, troubleshoot, and follow-up on customer issues* An aptitude for conflict resolution, problem-solving, and negotiation* Customer service-oriented, with empathy, responsiveness, patience, and conscientiousness* Ability to multi-task, stay focused, and self-manage in a fast-paced environment* Strong team orientation and customer focus* Ability to thrive in a dynamic environment where change and ambiguity are prevalentPreferred Qualifications* Previous customer service experience in a contact center or retail environment* Experience with CRM software, including Salesforce or similar platforms* Knowledge of sales principles and techniques* Ability to work in a team environment, with a focus on collaboration and customer satisfaction* Strong problem-solving and analytical skills* Ability to adapt to changing priorities and deadlinesSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a team environment, with a focus on collaboration and customer satisfaction* Strong problem-solving and analytical skills* Ability to adapt to changing priorities and deadlines* Proficiency in bolthires Office Suite, including Excel, PowerPoint, Word, and Outlook* Basic understanding of Windows operating system* Ability to type swiftly and accurately (20+ words per minute)* Strong organizational and time management skills* Ability to work in a fast-paced environment, with a focus on customer satisfaction and sales targetsCareer Growth Opportunities and Learning Benefits* Opportunities for career advancement and professional growth* Comprehensive training program, including onboarding, product knowledge, and sales training* Ongoing coaching and feedback to ensure success in the role* Access to industry-leading tools and technology* Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction* Opportunities for professional development and certification in customer service and salesWork Environment and Company Culture* Full remote work environment, with flexibility to work from home or a designated workspace* Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction* Opportunities for socialization and team-building, including virtual events and team-building activities* Flexible scheduling, with opportunities for work-life balance* Comprehensive benefits package, including medical, dental, and vision coverage* Paid time off, including vacation, sick leave, and holidays* Access to employee assistance programs, including mental health support and employee wellness initiativesCompensation and Perks* Competitive hourly rate, commensurate with experience* Opportunities for regular raises and promotions* Comprehensive benefits package, including medical, dental, and vision coverage* Paid time off, including vacation, sick leave, and holidays* Access to employee assistance programs, including mental health support and employee wellness initiatives* Opportunities for professional development and certification in customer service and sales* Flexible scheduling, with opportunities for work-life balance* Comprehensive training program, including onboarding, product knowledge, and sales trainingIf you are a motivated and customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including women, minorities, veterans, and individuals with disabilities. We are an affirmative action employer and are committed to providing equal employment opportunities to all employees and applicants.Reasonable Accommodationblithequark is committed to providing reasonable accommodation to qualified employees with disabilities. If you require accommodation during the application or hiring process, please contact our HR department at. DisclaimerThis job description is a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.