Experienced Customer Service Representative for Financial Institution – Full-Time Position in Louisville, Focused on Delivering Exceptional Client Experience and Driving Sales Growth

Introduction to blithequark At blithequark, we are dedicated to providing our customers with an unparalleled banking experience, combining traditional values with innovative financial solutions. As a leading financial institution, we strive to make a positive impact on the communities we serve, fostering long-term relationships built on trust, integrity, and exceptional customer service. Our mission is to empower our customers to achieve their financial goals, and we are committed to delivering personalized support every step of the way.About the Position We are seeking an experienced and highly motivated Customer Service Representative to in Louisville. As a key member of our banking center, you will be responsible for providing exceptional service to our customers, promoting our products and services, and contributing to the growth and success of our institution. If you are passionate about delivering outstanding customer experiences, have a strong sales mindset, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.Key Responsibilities Perform Teller duties, including receiving deposits, cashing checks, and issuing receipts, ensuring accuracy and efficiency in all transactions. Function as a sales leader, promoting blithequark's services and referring customers to appropriate departments, identifying opportunities to deepen customer relationships and drive sales growth. Open and close personal and non-personal accounts, ensuring accurate documentation and compliance with regulatory requirements. Establish and deepen relationships with customers to achieve sales goals and provide exceptional service, responding to customer inquiries and resolving issues in a timely and professional manner.Answer incoming calls, greet customers, and maintain records and reports, ensuring that all customer interactions are handled with courtesy and professionalism. Conduct quarterly audits on tellers and maintain internal controls, ensuring the integrity and security of our banking operations. Assist in consumer lending by processing loan applications and payments, providing guidance and support to customers throughout the lending process. Generate account maintenance requests as needed by customers, ensuring that all customer needs are met in a timely and efficient manner.Manage safe deposit box rentals and maintain related records, ensuring the security and confidentiality of customer information. Open and close the banking center securely and prepare courier bags for daily runs, ensuring the smooth operation of our banking center. Act as a back-up CVT and perform full CVT duties as required, demonstrating flexibility and adaptability in supporting our team. Train and mentor new Tellers/CSRs, sharing knowledge and expertise to ensure the success and development of our team members.Assist with ATM balancing and other duties as assigned, contributing to the overall efficiency and effectiveness of our banking operations. Essential Qualifications To be successful in this role, you will need: A High School diploma or GED, demonstrating a foundation in education and a commitment to learning. Minimum of one year of previous customer service experience in a retail environment or equivalent sales experience, preferably in a banking or financial services setting. Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Proficient in bolthires Word and Excel, with the ability to learn and adapt to new software and systems. Ability to lead others in sales and service, demonstrating a strong sales mindset and a commitment to delivering exceptional customer experiences. Knowledge of banking products and services, with a willingness to learn and stay up-to-date on industry developments and trends.Preferred Qualifications While not essential, the following qualifications are highly desirable: Teller experience, demonstrating a strong understanding of banking operations and a commitment to delivering exceptional customer service. Professional Educator License, indicating a strong foundation in education and a commitment to ongoing learning and development. Skills and Competencies To succeed in this role, you will need to demonstrate the following skills and competencies: Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.Ability to work in a fast-paced environment, prioritizing tasks, managing multiple responsibilities, and meeting deadlines. Strong sales and customer service skills, with a commitment to delivering exceptional customer experiences and driving sales growth. Ability to learn and adapt to new software and systems, with a willingness to stay up-to-date on industry developments and trends. Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members, providing opportunities for career advancement, professional development, and ongoing learning. As a Customer Service Representative, you will have access to:Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role. Ongoing coaching and mentoring, providing guidance and support to help you achieve your career goals.Opportunities for career advancement, with a clear path for progression and development within our organization. Access to industry-leading training and development programs, designed to stay up-to-date on industry developments and trends. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a Customer Service Representative, you will be part of a dynamic and dedicated team, committed to delivering exceptional customer experiences and driving business growth.Our company culture is built on the following values: A commitment to exceptional customer service, with a focus on delivering personalized support and building long-term relationships. A strong team-oriented approach, with a focus on collaboration, mutual respect, and open communication. A commitment to ongoing learning and development, with a focus on staying up-to-date on industry developments and trends. A positive and supportive work environment, with a focus on employee well-being and job satisfaction.Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and job satisfaction. As a Customer Service Representative, you will be eligible for: Health Insurance, providing comprehensive coverage for you and your family. Dental Insurance, providing coverage for routine dental care and procedures. Vision Insurance, providing coverage for eye exams, glasses, and contact lenses. Paid Vacation, providing time off to relax and recharge.Paid Holidays, providing time off to celebrate special occasions. Employee Stock Ownership Plan, providing an opportunity to share in the success of our organization. 401k Plan, providing a retirement savings plan with employer matching contributions. Flexible Benefit Plan, providing a range of benefits to support your well-being and job satisfaction. Voluntary Life Insurance, providing additional life insurance coverage for you and your family. AD&D Insurance, providing coverage in the event of accidental death or dismemberment.Discounted Banking Services, providing access to exclusive banking products and services. EAP (Free counseling sessions), providing support for mental health and well-being. Discounted AAA Membership, providing access to exclusive discounts and benefits. Fitness Discounts, providing access to exclusive discounts on fitness programs and services. Vacation Purchase Plan, providing an opportunity to purchase additional vacation time. Interest-Free Computer Loan, providing access to exclusive financing options for computer purchases.Interest-Free Fitness Equipment Loan, providing access to exclusive financing options for fitness equipment purchases. Service Awards, recognizing and rewarding your service and contributions to our organization. Attendance Awards, recognizing and rewarding your attendance and commitment to our organization. Funeral Leave, providing time off to attend to family and personal matters. Subsidized Parking (Downtown), providing access to convenient and affordable parking options. Sick Leave, providing time off to attend to your health and well-being.Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and dedicated team, committed to delivering personalized support and building long-term relationships with our customers. With a competitive compensation package, a range of perks and benefits, and opportunities for career advancement and professional development, this is an opportunity not to be missed.to and take the first step towards a rewarding and challenging career in customer service.