Experienced Customer Service Representative – Eastern Range Operations at blithequark

Are you passionate about delivering exceptional customer service and technical support in a dynamic and fast-paced environment? Do you have a knack for troubleshooting complex issues and providing innovative solutions? If so, we invite you to join the team at blithequark as an Experienced Customer Service Representative – Eastern Range Operations! About blithequarkblithequark is a leading provider of cutting-edge communications and IT solutions to the US military and government agencies. As a trusted partner, we deliver high-quality services and innovative technologies to support national missile defense, human space flight, space launch, and combat rescue operations.Our team of dedicated professionals is committed to excellence, and we're seeking talented individuals like you to join our mission. ResponsibilitiesAs an Experienced Customer Service Representative – Eastern Range Operations, you will play a critical role in delivering exceptional customer service and technical support to our clients. Your responsibilities will include:* Instructing customers in equipment operation and providing technical assistance over the phone* Performing maintenance and technical support on products such as equipment, integrated systems, and subsystems* Analyzing and evaluating products and related performance to identify areas for improvement* Troubleshooting and diagnosing malfunctions to eliminate problems in minimum time* Installing, upgrading, and removing products, ensuring coordinative engineering field change* Completing system programming and optimization as part of the installation process* Performing routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components* Providing on-site end-user training on system operation, maintenance, and limited troubleshooting* Maintaining effective customer communications and relations* Working on assignments that are semi-routine in nature but recognizing the need for occasional deviation from accepted practices* Assisting and training less experienced personnelKey Skills and CompetenciesTo succeed in this role, you will need:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong technical skills, including knowledge of equipment, integrated systems, and subsystems* Ability to work independently and as part of a team* Strong customer service skills, with a focus on delivering exceptional service and support* Ability to learn and adapt to new technologies and systemsEssential Qualifications* High school diploma or equivalent, plus advanced training* 3-4 years of experience in a customer service or technical support role* Active DoD Secret Clearance* Ability to work afterhours and weekends on a rotating basisPreferred Qualifications* Familiarity with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)* Course completion certification for bolthires Windows 10Career Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As an Experienced Customer Service Representative – Eastern Range Operations, you will have opportunities to:* Develop your technical skills and knowledge through training and professional development programs* Take on new challenges and responsibilities as you grow in your role* Collaborate with a talented team of professionals who are passionate about delivering exceptional service and support* Contribute to the success of our clients and the US military and government agencies we serveWork Environment and Company Cultureblithequark is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction.Our team is committed to delivering exceptional service and support, and we're seeking individuals who share our passion and values. As an Experienced Customer Service Representative – Eastern Range Operations, you will work in a collaborative and supportive environment that encourages growth and development. Compensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Salary: $* Benefits:* Perks:If you're a motivated and talented individual who is passionate about delivering exceptional customer service and technical support, we invite you to apply for the Experienced Customer Service Representative – Eastern Range Operations role at blithequark.Please apply including your resume and cover letter, to. At blithequark, we're committed to delivering exceptional service and support to our clients and the US military and government agencies we serve. We're seeking talented individuals like you to and contribute to our mission. to become an Experienced Customer Service Representative – Eastern Range Operations and take the first step towards a rewarding and challenging career with blithequark.