Experienced Customer Service Representative – Airport Ticket and Gate Agent for Exceptional Travel Experiences at blithequark

Introduction to blithequark and the Role At blithequark, connection is at the heart of everything we do, guiding our every action to welcome and care for all our customers during their travels with us. As a key player in the aviation industry, we strive to deliver an elevated experience, ensuring that every interaction with our customers is memorable and positive. Our mission is to transport cargo on time, every time, safely, and as a Ticket/Gate Agent, you will play a crucial part in achieving this goal.You will be the first point of contact for our customers, guiding them through the ticketing and baggage check-in process, and assisting them with any queries or concerns they may have. Key Responsibilities As a Ticket/Gate Agent at blithequark, your primary focus will be on providing exceptional customer service, ensuring that every customer interaction is positive and memorable. Your key responsibilities will include: Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. Operating loading bridges and opening, closing, and securing aircraft doors. Escorting unaccompanied minors and disabled passengers throughout the airport, providing assistance and support as needed. Working collaboratively with other teams to ensure the smooth operation of flights and the delivery of exceptional customer service. Scheduling and Work Environment Scheduling for this role is based on operational needs, with shifts ranging from early morning to overnight.You can expect to work between 20 and 40 hours per week, depending on your seniority and the needs of the airport. As a Ticket/Gate Agent, you will be working in a fast-paced airport environment, where no two days are the same. You will need to be flexible, adaptable, and able to think on your feet, prioritizing the safety and security of yourself, our customers, and our operations at all times. Essential Qualifications To succeed in this role, you will need to possess the following essential qualifications: A high school diploma, GED, or high school equivalency.Be at least 18 years of age and have authorization to work in the United States. Proficiency in English, with strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. Basic digital literacy and the ability to pass a physical ability test (PAT) and a Customer Service Assessment. The ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal. Preferred Qualifications While not essential, the following preferred qualifications will give you a competitive edge in this role: Previous experience in customer-facing roles, particularly in the aviation industry.Knowledge of airport operations and procedures. Ability to speak multiple languages, with a focus on languages commonly spoken by our customers. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders. Strong problem-solving skills, with the ability to think critically and resolve customer complaints and issues in a professional and courteous manner.Ability to work under pressure, prioritizing multiple tasks and responsibilities in a fast-paced environment. Flexibility and adaptability, with the ability to work a variety of shifts, including evenings, weekends, and holidays. Commitment to safety and security, with a focus on ensuring the safety and security of yourself, our customers, and our operations at all times. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development.As a Ticket/Gate Agent, you will have access to a range of training programs and resources, including:Comprehensive training programs, covering airport operations, customer service, and safety and security procedures. Mentorship and coaching from experienced colleagues and leaders. Opportunities for career advancement, with a focus on promoting from within. Access to a range of online courses and training resources, covering topics such as leadership, communication, and customer service. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, with a focus on teamwork, collaboration, and mutual respect.Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and ensuring the safety and security of our operations. As a Ticket/Gate Agent, you will be part of a close-knit team, working together to achieve our goals and deliver exceptional results. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a starting salary of $19.00 per hour. In addition to your salary, you will also be eligible for a range of perks and benefits, including: Competitive salary and benefits package.Industry-leading profit-sharing program and performance incentives. 401(k) with generous company contributions. Paid vacation and personal time, with the opportunity to earn up to 2 weeks of vacation and 56 hours of paid personal time per year. 10 paid holidays per calendar year. Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits. Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.Holistic wellbeing programs, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health. Domestic and international space-available flight privileges for employees and eligible family members. Career development programs, including training, mentorship, and opportunities for career advancement. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and ensuring the safety and security of our operations, we encourage you to apply for this exciting opportunity to as a Ticket/Gate Agent at blithequark.With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is a role that offers a rewarding and challenging career path for the right candidate. to take the first step in your journey with blithequark and discover a career that takes you to new heights.