Experienced Customer Service Program Specialist – Digital, Device, & Alexa Service Offensive Content and Privacy Specialist at blithequark

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through our innovative digital services, devices, and Alexa technology. As a leader in the industry, we recognize the importance of protecting customer privacy and trust. Our Digital, Device, & Alexa Service (D2AS) Offensive Content and Privacy (OCP) team plays a critical role in ensuring that our customers' concerns are addressed promptly and effectively. We are seeking a highly skilled and dedicated Customer Service Program Specialist to join our OCP team and contribute to our mission of providing world-class customer service. About the Role As a Customer Service Program Specialist at blithequark, you will be responsible for triaging and resolving customer-facing concerns that carry a potential risk to customer privacy, trust, and our brand. This role involves investigating and triaging privacy issues and reports of offensive content, engaging internal teams to drive issue mitigation, and collaborating with technical, product, and senior leadership teams to advocate for customers and solve customer issues. You will have the opportunity to gain a broader perspective on blithequark's devices and digital services, working with cross-functional teams to identify new ways to resolve customer issues and strengthen existing systems. Key Responsibilities Triage, assess, and prioritize reports of offensive content and privacy concerns Investigate cases, including reviewing available contact history and technical information Summarize case findings for partner teams Identify and engage appropriate resolvers Collaborate with team members and leadership to identify new ways to resolve customer issues by identifying issue trends and opportunities to strengthen existing systems A Day in the Life At blithequark, we offer a comprehensive range of benefits that support you and your eligible family members, including domestic partners and their children. Our benefits package includes: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan We believe in fostering a culture of diversity, equity, and inclusion, and we welcome applications from individuals with unique backgrounds, experiences, and skillsets. If you are passionate about delivering exceptional customer experiences and making an impact on a global scale, we encourage you to apply for this exciting opportunity. About the Team The OCP team is a global Customer Service team within D2AS that works on some of the most sensitive issues that our customers experience. We resolve each customer's issue and help product teams make decisions to improve the customer experience every day. Our team is dedicated to staying ahead of the curve, as the nature of human interaction with technology changes and our customers' expectations evolve. Basic Qualifications Demonstrated commitment to customer obsession by consistently exceeding customer expectations and ensuring their needs are met Critical thinking skills evidenced by analyzing complex situations, identifying root causes, and implementing effective solutions Dedication to quality demonstrated through meticulous attention to detail, adherence to established standards, and continuous improvement initiatives Experience with identifying areas for process improvement Preferred Qualifications Strong interpersonal and communication skills Ability to work flexible shifts, including weekends and evenings Technical experience, such as experience troubleshooting technical issues Experience pulling and analyzing large sets of data Proven success in a fast-paced environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Program Specialist, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program Ongoing training and coaching Opportunities for career advancement and professional growth Access to a range of tools and resources to support your development Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on a foundation of: Customer obsession Ownership Invent and simplify Are right, a lot Learn and be curious Hire and develop the best Insist on the highest standards Think big Bias for action Frugality Earn trust Dive deep Have backbone; disagree and commit Deliver results Compensation, Perks, and Benefits Our compensation package is designed to attract and retain top talent. The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. We also offer a range of perks and benefits, including: Equity Sign-on payments Comprehensive benefits package Opportunities for career advancement and professional growth Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our OCP team at blithequark. As a Customer Service Program Specialist, you will play a critical role in ensuring that our customers' concerns are addressed promptly and effectively, and you will have the opportunity to make a real impact on our business. Don't miss out on this chance to join our dynamic and inclusive team – !