Experienced Technical Program Manager – AI-Powered Customer Success and Professional Services Team Leader for blithequark Q Business Solutions

Introduction to blithequark At blithequark, we are pioneering the future of cloud computing and artificial intelligence. As the world's most comprehensive and broadly adopted cloud platform, we have never stopped innovating. Our professional services team is at the forefront of delivering transformative AI implementations for enterprise customers worldwide. We are now seeking an experienced Technical Program Manager to join our blithequark Q Customer Success Team, a strategic role that will drive the adoption of blithequark Q Business by developing scalable frameworks, assets, and methodologies that enable our teams to deliver exceptional AI-powered solutions. About blithequark Q Business blithequark Q Business is our most capable generative AI-powered assistant for finding information, gaining insights, and taking action in enterprise environments. It empowers organizations to automate complex workflows, accelerate content creation, take actions across applications, and extract key insights from both structured and unstructured data. As a Technical Program Manager, you will play a pivotal role in creating cohesion between our global delivery team, blithequark Q Business product teams, and Go-To-Market (GTM) initiatives. Key Responsibilities The ideal candidate will be responsible for: Defining, developing, and maintaining solution patterns that address common blithequark Q Business implementation scenarios for enterprise customers Creating reusable assets, methodologies, and frameworks that enable the delivery team to implement blithequark Q Business solutions consistently and efficiently Working closely with delivery teams to understand implementation challenges and develop solutions that address common pain points Leveraging emerging Generative and Agentic AI technologies to radically change customers' experiences in seeding and scaling our solutions across their business Building deep expertise in blithequark Q Business capabilities, roadmap, and technical architecture Serving as the liaison between blithequark product teams and our professional services organization, ensuring our solutions leverage the latest blithequark Q Business features and capabilities Translating product capabilities into service offerings, delivery methodologies, and technical solutions that address specific enterprise use cases Collaborating with GTM teams to define positioning, messaging, and value propositions for our professional services offerings around blithequark Q Business Developing compelling sales enablement materials that help articulate the value of our services to customers and partners Supporting the creation of business cases, ROI models, and other assets that demonstrate the value of blithequark Q Business implementations Conducting customer interviews and market research to identify emerging needs and trends in enterprise AI adoption Analyzing implementation data, customer feedback, and success metrics to continuously improve solution offerings Monitoring the competitive landscape and industry developments to ensure our solutions address evolving market requirements Cross-Functional Leadership The successful candidate will lead cross-functional initiatives that span delivery, product, and GTM teams to improve overall customer experience. You will influence product roadmaps based on insights from customer implementations and market needs, and foster collaboration between regional delivery teams to share best practices and ensure consistent global execution. Essential Qualifications To be successful in this role, you will need: A strong technical background, with experience in AI, cloud computing, and software development Excellent program management skills, with the ability to lead cross-functional teams and drive complex projects to completion Strong communication and interpersonal skills, with the ability to build relationships with customers, partners, and internal stakeholders Experience in developing and implementing scalable frameworks, assets, and methodologies for enterprise customers Knowledge of Generative and Agentic AI technologies, and their applications in enterprise environments Experience in working with global teams, and a strong understanding of cultural and regional differences Preferred Qualifications While not essential, the following qualifications are preferred: Experience in working with blithequark Q Business, or similar AI-powered solutions Knowledge of cloud computing platforms, and experience in migrating applications to the cloud Experience in developing and implementing AI-powered solutions for enterprise customers Strong understanding of enterprise IT infrastructure, and experience in working with IT teams Experience in working with agile development methodologies, and experience in leading agile teams Skills and Competencies The successful candidate will possess the following skills and competencies: Strong technical skills, with the ability to understand complex technical concepts and communicate them effectively to non-technical stakeholders Excellent program management skills, with the ability to lead cross-functional teams and drive complex projects to completion Strong communication and interpersonal skills, with the ability to build relationships with customers, partners, and internal stakeholders Experience in working with global teams, and a strong understanding of cultural and regional differences Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions Experience in working with agile development methodologies, and experience in leading agile teams Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Technical Program Manager, you will have access to a wide range of training and development opportunities, including: On-the-job training and mentorship from experienced professionals Formal training programs, including leadership development and technical skills training Opportunities to work on complex and challenging projects, and to develop new skills and expertise Access to a wide range of online courses and training resources, including AI and machine learning training Opportunities to attend industry conferences and events, and to network with other professionals in the field Work Environment and Company Culture At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all employees. We offer a range of benefits and perks, including: Flexible working hours and remote work options Comprehensive health and wellness programs, including mental health support and employee assistance programs Generous paid time off and holiday policies Opportunities to participate in employee-led and company-sponsored affinity groups and diversity initiatives Access to a wide range of social and recreational activities, including team-building events and social clubs Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: A comprehensive health and wellness program, including medical, dental, and vision coverage A generous 401(k) matching program, and access to a range of retirement savings options A flexible paid time off policy, and generous holiday pay Opportunities to participate in employee stock purchase plans, and to receive stock options or equity awards Access to a wide range of perks and benefits, including on-site fitness classes, free meals, and social events Conclusion If you are a motivated and experienced technical program manager, with a passion for AI and cloud computing, we encourage you to apply for this exciting opportunity. As a Technical Program Manager at blithequark, you will have the chance to work on complex and challenging projects, and to develop new skills and expertise. You will be part of a dynamic and innovative team, and will have the opportunity to make a real impact on the future of AI and cloud computing. Don't miss out on this opportunity to and help shape the future of technology.