Experienced Customer Service Expert with French and English – Delivering Exceptional Spotify Support Experience (Remote, based in Bulgaria)

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for problem-solving? If so, we have an exciting opportunity for you to at blithequark as a Customer Service Expert with French and English. About blithequark blithequark is a global leader in providing business process and technology management services, offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Our team is dedicated to creating great breakthrough solutions, and we celebrate our diversity and embrace it whole-heartedly. As an equal opportunity employer, we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One blithequark Team, Playing to Win. Job Description As a Customer Service Expert with French and English, you will be the voice behind the music, ensuring top-tier support for Spotify users. Your key responsibilities will include: * Assisting users via email and web messaging with their inquiries and concerns * Resolving account and payment issues smoothly and efficiently * Answering "How to" and FAQ questions with clarity and confidence * Troubleshooting and fine-tuning the Spotify experience for our customers Qualifications We are looking for a highly skilled and motivated individual with the following qualifications: * Fluency in French (C1 level) – your words should flow like a great melody * Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience * Valid EU work permit – required to work in Bulgaria * Availability to work flexible shifts, including weekends * Previous customer service experience – a plus, but not a dealbreaker * Excellent communication skills – as smooth as a jazz saxophone solo * A positive, problem-solving attitude – even on the toughest tracks What You'll Get As a valued member of our team, you will enjoy the following benefits: * Long-term job security with a permanent contract * Work from home flexibility * Competitive salary package * Additional health & life insurance * 21 days of paid annual leave * Food vouchers & employee discounts * Career growth opportunities within blithequark * Ongoing training & learning programs * Rewards & recognition programs Why Join Us? At blithequark, we offer a fully digital employee services platform, including: * 24/7 psychological support program * Multisport card (partially covered) * Fun corporate events, wellness initiatives & team buildings * Corporate social responsibility activities * Exposure to global business expertise If you're ready to rock the world of customer support and be part of a team that truly values its employees, ! If you're a motivated and customer-focused individual with a passion for languages and problem-solving, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Note: This job posting is for a remote position based in Bulgaria, and the successful candidate will be required to work flexible shifts, including weekends.