Experienced Customer Service & E-Commerce Supervisor – Retail Operations Management

At blithequark, we're dedicated to nourishing people and the planet through our commitment to quality, sustainability, and community involvement. As a key member of our retail operations team, you'll play a vital role in delivering exceptional customer experiences and driving business growth through our e-commerce channels. If you're passionate about leading high-performing teams, driving process improvements, and promoting a culture of excellence, we want to hear from you. Job Summary:As a Customer Service & E-Commerce Supervisor at blithequark, you'll be responsible for leading the daily operations of our customer service and e-commerce programs.You'll oversee the checkout experience, grocery delivery and pickup, and ensure seamless execution of store processes. Your primary focus will be on driving safety, quality, and productivity while maintaining a positive and respectful work environment. You'll work closely with the Team Leader to develop and motivate Team Members, promoting a culture of outstanding teamwork, mutual respect, and exceptional morale. Key Responsibilities:* Deliver outstanding customer experiences and hold Team Members accountable for delivering exceptional service.* Establish clear expectations for balancing in-store customer service and completing online orders. * Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to ensure seamless execution. * Stay aware of relevant competitors and industry trends to inform process improvements and strategic decisions. * Ensure effective and efficient responses to customer questions, requests, and concerns. * Foster collaborative relationships with departmental leaders, store leadership, and 1P/3P partners, such as bolthires delivery drivers.* Develop, coach, mentor, and motivate Team Members to sustain a high-performing team and minimize turnover. * Maintain Team Member safety and security standards, ensuring compliance with relevant regulatory rules and standards. * Identify process improvement opportunities and implement changes to drive efficiency and productivity. * Consistently communicate and model blithequark's core values, leadership principles, and support goals. EssentialQualifications:* 12+ months of retail experience, preferably in a customer-facing role.* Strong analysis skills to root cause underperformance and identify opportunities for improvement. * Excellent interpersonal, motivational, team building, and customer relationship skills. * Ability to perform task management, balancing dynamic customer flows. * Proficient with email, bolthires Office, and operations-related applications. PreferredQualifications:* Experience in a supervisory or leadership role, preferably in a retail or e-commerce environment. * Knowledge of e-commerce platforms and online order management systems.* Familiarity with inventory management and supply chain operations. * Certification in customer service, leadership, or a related field. Physical Requirements/Working Conditions:* Must be able to lift 50 lbs. * In an 8-hour workday: standing/walking 6-8 hours. * Hand use: Single grasping, fine manipulation, pushing, and pulling. * Work requires the following motions: bending, twisting, squatting, and reaching. * Exposure to FDA-approved cleaning chemicals. * Exposure to temperatures 90 degrees Fahrenheit.* Ability to work in a wet and cold environment. * Ability to work a flexible schedule, including nights, weekends, and holidays as needed. * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Compensation andBenefits:* Competitive hourly wage range: $16.50 - $30.20, commensurate with experience. * Whole Benefits, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs.* Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. Why Join blithequark? * We're committed to creating a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. * We work with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company.Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site. If you're passionate about leading high-performing teams, driving process improvements, and promoting a culture of excellence, we want to hear from you. to become a part of our dynamic team at blithequark.