Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark

Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events? Do you thrive in a dynamic environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Associate - Nights and Weekends (Full Time). The Opportunity:As a valued member of the blithequark team, you will play a critical role in managing transactions and relationships with our esteemed sellers and customers who have placed orders through our exchange.Your primary responsibility will be to respond to a wide range of event and order-related questions via phone and email, ensuring that we consistently provide elite service to both our sellers and customers. Your expertise will be instrumental in resolving issues, navigating complex order queues, and providing real-time assistance to our customers. Your Role Expectations:As a Customer Service Associate at blithequark, your role expectations will evolve significantly over the first 30, 90, and 180 days.Here's a breakdown of what you can expect:### 30 Days In:* Complete new hire orientation and gain a deep understanding of how blithequark operates and the live event industry. * Learn about ticket marketplaces and your role in providing exceptional experiences for our customers. * Develop industry knowledge, critical thinking, and problem-solving skills to proactively identify potential order issues and find effective solutions. ### 60 Days In:* Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.* Handle day-to-day interactions with sellers, extending beyond traditional customer service responsibilities. * Navigate order queues and determine what requires attention to provide real-time assistance. ### 90 Days In:* Play an active role in continued learnings to advance your skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. What You'll Bring:To succeed as a Customer Service Associate at blithequark, you'll need to possess:* Outstanding communication, attention to detail, and organizational skills.* A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * A genuine interest in the live event space and a willingness to learn and grow. Work Environment and Schedule:Our Coppell, TX office is a dynamic and collaborative environment where you'll have the opportunity to work with a talented team of professionals. Your work schedule will be as follows:* The first 4 weeks of employment will be Monday-Friday, 8:30am-5:00pm, for training. Training is paid and all in-office.* Hybrid model, not fully remote. 3 days in-office and 2 days at home. * Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off. Compensation andBenefits:As a valued member of the blithequark team, you can expect:* A competitive base salary of $40,000 with overtime eligibility. * Bi-annual bonuses and an annual equity grant. * Eligibility for overtime pay for any hours worked over 40 per week. Why Join blithequark? At blithequark, we're passionate about delivering exceptional customer experiences and creating a dynamic work environment that fosters growth and development.As a Customer Service Associate, you'll have the opportunity to:* Work with a talented team of professionals who share your passion for live events. * Develop your skills and expertise in a fast-paced and dynamic environment. * Enjoy a competitive compensation package and benefits. * Contribute to the success of a leading company in the live event industry. If you're a motivated and customer-focused individual who is passionate about live events, we encourage you to apply for this exciting opportunity.Please visit our website to and join the blithequark team. Equal Employment Opportunity:blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Contact Information:For more information about this opportunity or to discuss your application, please contact our HR team at. Don't miss this opportunity to join the blithequark team and embark on an exciting career journey.and take the first step towards a rewarding and challenging role as a Customer Service Associate - Nights and Weekends (Full Time) at blithequark.