Experienced Customer Service Associate I (Remote) - Mortgage Services at blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Associate I (Remote) in our Mortgage Services division. Why Choose blithequark? At blithequark, we're committed to providing our employees with a comprehensive benefits package that supports their personal and professional growth. As a valued member of our team, you'll enjoy:* An hourly rate of $17.00 per hour, with opportunities to earn additional income through monthly bonuses and incentive rewards* A comprehensive 6-week paid virtual training program, complete with provided equipment to ensure your success* Access to our team member mortgage loan program and down payment assistance program, helping you achieve your homeownership goals* Tuition reimbursement and student debt repayment program, supporting your ongoing education and career development* Flexible spending accounts for eligible childcare expenses, helping you balance work and family responsibilitiesWhat to Expect: Job ResponsibilitiesAs an Experienced Customer Service Associate I (Remote) at blithequark, you'll be responsible for delivering exceptional customer experiences through:* Answering 40-50 inbound/outbound calls per day, providing timely and accurate solutions to customer inquiries* Assisting customers with payment options, escrow items, and general mortgage information, ensuring a seamless and supportive experience* Discussing customer benefits, such as Paperless, Mobile App, Web, and IVR, to enhance their overall mortgage experience* Providing timely support to customers who are 30 days or less due on their mortgage payment, helping them avoid late fees and penalties* Maintaining a professional and supportive demeanor while addressing customer inquiries, even in high-pressure situationsWhat's Required: QualificationsTo succeed in this role, you'll need:* A minimum of 6 months customer service experience, with a proven track record of delivering exceptional customer experiences* Call center experience is a plus, but not required* Residency within 60 miles of the office location, ensuring easy access to our team and resources* Attendance required for the first 90 days of training, where you'll learn the ins and outs of our mortgage services and customer service software* Availability to work during business hours after training, with flexibility to adapt to changing business needsHow to Stand Out: Preferred QualificationsIf you have experience in a customer service role within the mortgage or financial services industry, you'll have a distinct advantage in this role.Additionally, familiarity with mortgage payment processes and customer service best practices will help you excel in this position. If you're proficient in navigating customer service software and systems efficiently, you'll be well-equipped to handle the demands of this role. Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Associate I (Remote), you'll have access to:* Ongoing training and development opportunities, ensuring you stay up-to-date on the latest mortgage services and customer service best practices* Mentorship and coaching from experienced team members, helping you navigate challenges and achieve your goals* Opportunities for career advancement, with a clear path for progression to senior roles within the companyWork Environment and Company Culture HighlightsAt blithequark, we prioritize a positive and supportive work environment, where our employees feel valued and empowered to succeed.Our company culture is built on:* A commitment to diversity, equity, and inclusion, ensuring all employees feel welcome and respected* A focus on work-life balance, with flexible scheduling and remote work options to support your personal and professional needs* A culture of continuous learning and development, with opportunities for growth and advancementCompensation, Perks, and BenefitsAs an Experienced Customer Service Associate I (Remote) at blithequark, you'll enjoy a competitive compensation package, including:* An hourly rate of $17.00 per hour, with opportunities to earn additional income through monthly bonuses and incentive rewards* Comprehensive benefits, including health, dental, and vision insurance, as well as 401(k) matching and paid time off* Access to our team member mortgage loan program and down payment assistance program, helping you achieve your homeownership goals* Tuition reimbursement and student debt repayment program, supporting your ongoing education and career development* Flexible spending accounts for eligible childcare expenses, helping you balance work and family responsibilitiesConclusionIf you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join blithequark's dynamic team as an Experienced Customer Service Associate I (Remote) in our Mortgage Services division.With a comprehensive benefits package, ongoing training and development opportunities, and a positive and supportive work environment, we're confident you'll thrive in this role. to take the first step towards a rewarding and challenging career with blithequark!