Experienced Customer Service and Sales Support Representative – Delivering Exceptional Experiences for blithequark Customers

Are you a customer-centric professional with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Service and Sales Support Representative. At blithequark, we're committed to revolutionizing the way we interact with our customers. Our team is dedicated to providing unparalleled service, support, and solutions that exceed our customers' expectations.As a key member of our team, you'll play a vital role in driving customer satisfaction, loyalty, and growth. About blithequarkblithequark is a leading innovator in the industry, renowned for its cutting-edge products and services that transform the way we live and work. Our company culture is built on a foundation of collaboration, innovation, and customer obsession. We're passionate about empowering our employees to grow, learn, and thrive in a dynamic and supportive environment. ResponsibilitiesAs a Customer Service and Sales Support Representative at blithequark, you'll be responsible for delivering exceptional customer experiences through:* Consulting on Customer Success: Advise customers on how to successfully leverage our products and services based on their unique needs.Identify opportunities to upsell or cross-sell products and services when appropriate. * Maintaining Working Product Knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic. Provide accurate information about products, services, policies, and procedures. Stay informed about company updates, product changes, and service enhancements. * Tracking Interactions: Record customers' interactions in internal systems for cross-functional awareness and relationship development.Process orders, forms, applications, and requests as required. * Problem Solving: Resolve customer complaints, issues, or concerns in a timely and effective manner. Collaborate with other departments to ensure customer satisfaction and problem resolution. RequirementsTo succeed in this role, you'll need:*1-2 years of proven experience in supporting client success, preferably in a customer-facing role. * Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.* Ability to address complaints and issues with effective solutions and a positive attitude. * Passion for delighting customers with above-and-beyond service. * Excellent time-management and prioritization skills, with the ability to juggle multiple tasks and deadlines. * Familiarity with Zoom, with the ability to use video conferencing tools to communicate with customers and colleagues. * Must have an insurance license, with the ability to sell and service insurance products. Essential Skills and CompetenciesTo excel in this role, you'll need:* Customer-centric mindset: A deep understanding of customer needs and preferences, with a passion for delivering exceptional service.* Product knowledge: A strong understanding of our products and services, with the ability to articulate their features and benefits. * Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner. * Problem-solving skills:The ability to analyze complex problems and develop effective solutions. * Collaboration skills:The ability to work collaboratively with other departments to ensure customer satisfaction and problem resolution.Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service and Sales Support Representative, you'll have access to:* Regular training and development opportunities, including product training, sales training, and customer service training. * Mentorship programs, with the opportunity to work with experienced colleagues who can provide guidance and support. * Career advancement opportunities, with the potential to move into leadership roles or specialized positions within the company.* Competitive compensation and benefits, including health insurance, retirement plans, and paid time off. Work Environment and Company CultureAt blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on a foundation of:* Collaboration: We believe in working together to achieve common goals and objectives. * Innovation: We're passionate about innovation and continuous improvement, with a focus on delivering exceptional customer experiences.* Customer obsession: We're committed to putting our customers at the heart of everything we do, with a focus on delivering exceptional service and support. Compensation, Perks, and BenefitsAs a Customer Service and Sales Support Representative at blithequark, you'll enjoy:* Competitive compensation, with a salary range of $50,000 - $70,000 per year, depending on experience. * Benefits package, including health insurance, retirement plans, and paid time off. * Perks and rewards, including bonuses, commissions, and recognition programs.* Opportunities for career advancement, with the potential to move into leadership roles or specialized positions within the company. ConclusionIf you're a customer-centric professional with a passion for delivering exceptional service and driving sales growth, we invite you to join the dynamic team at blithequark as a Customer Service and Sales Support Representative. to take the first step towards a rewarding and challenging career with a leading innovator in the industry. To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications.We look forward to hearing from you!