Experienced Customer Service Analyst II – Driving Exceptional Field Service Experience through Data-Driven Insights and Strategic Planning at blithequark

Introduction to blithequark blithequark is a pioneering internet solutions provider dedicated to delivering ultra-fast, reliable internet to consumers and small businesses across the U.S. Our mission is to empower individuals and communities by providing them with the tools and connectivity they need to thrive in today's digital landscape. As a leader in the industry, we are committed to innovation, customer satisfaction, and making a positive impact on the lives of our customers. By joining our team, you will become an integral part of a dynamic and forward-thinking organization that values creativity, collaboration, and excellence.About the RoleThe Analyst II-Customer Service role at blithequark is a unique opportunity for a highly motivated and analytical individual to make a significant impact on our field service operations. As a quota analyst, you will be responsible for creating and maintaining technicians' schedules and capacity for field service demand work, ensuring that our customers receive the best possible service experience. This role will work closely with Dispatch Planners/Managers and Field Leadership to optimize dispatch intervals, meet daily appointments, and drive business growth.You will be responsible for managing a significant portion of our operations, covering one to four states, 40 to 80 buckets, and approximately 350 technicians. Key Responsibilities Monitor capacity reports and dashboards to identify areas of high demand and adjust capacity accordingly Maintain technician schedules, including working time, non-working days, and recurring activities Collaborate with field leadership to develop solutions to add capacity in areas of high demand Coordinate travel for technicians between donor and recipient markets Monitor capacity solutions to ensure a return on investment and budget expectations are met Work with routing planners and field managers to balance strategic needs with tactical requirements Collaborate with sales and marketing teams to ensure sufficient field capacity for forecasted demand Build daily/weekly reports as needed on a rotating basis Essential Qualifications To be successful in this role, you will need to possess a combination of analytical, technical, and interpersonal skills.The ideal candidate will have: Proficiency in problem-solving and data analysis Experience with field service systems and inbound dispatch systems Excellent oral and written communication skills Strong organizational and time management skills Ability to multitask and prioritize work in a fast-paced environment Innovative and highly motivated with a positive, outgoing attitude Ability to work collaboratively as part of a team to achieve common goals Basic knowledge of grammar rules, business math, and PC skills Preferred Qualifications While not essential, the following qualifications are highly desirable: College degree in a related field (e.g., operations management, business administration, or computer science) 2-4 years of professional-level experience in a similar role or industry Experience with data analysis and reporting tools Knowledge of project management principles and practices Certifications or training in relevant areas (e.g., Six Sigma, Lean, or Agile)Career Growth and Development At blithequark, we are committed to the growth and development of our employees.As an Analyst II-Customer Service, you will have access to a range of training and development opportunities, including: On-the-job training and mentorship Formal training programs and workshops Opportunities for career advancement and professional growth Recognition and reward programs for outstanding performance Work Environment and CultureOur work environment is dynamic, collaborative, and fast-paced. We value innovation, creativity, and teamwork, and we are committed to creating a positive and inclusive work culture.As an employee at blithequark, you can expect: A supportive and collaborative team environment Opportunities for professional growth and development A competitive salary and benefits package A dynamic and innovative work environment Recognition and reward for outstanding performanceCompensation and BenefitsThe starting compensation range for this role is $50,000 to $64,300, depending on experience and location. In addition to a competitive salary, we offer a range of benefits, including: Medical, dental, and vision insurance plans 401(k) plan and matching program Health and flexible savings account Life and AD&D, spousal life, and child life insurance plans Educational assistance program Identity theft, legal, auto, and home insurance plans If you are a motivated and analytical individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion Joining blithequark as an Analyst II-Customer Service is a unique opportunity to make a significant impact on our field service operations and contribute to the success of our organization. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role offers a rewarding and challenging career path for the right candidate.If you are ready to take your career to the next level and be part of a dynamic and innovative team, to become a part of the blithequark family.